As a customer services officer, you will contribute to delivering excellent service to our Italian customer portfolio within a dynamic and international environment. You will manage the entire order-to-cash process, ensuring smooth operations and high customer satisfaction. This role requires strong communication skills in English and Italian, attention to detail, and the ability to collaborate effectively with internal teams such as sales, logistics, and planning. Your proactive approach and problem-solving mindset will help maintain efficient processes and foster positive customer relationships.
What You Will Do:
- Process: accurately handle customer orders in SAP and ensure timely follow-up on deliveries.
- Communicate: proactively update customers on changes, delays, or updates regarding their orders.
- Resolve: manage returns and complaints efficiently, addressing customer concerns promptly and professionally.
- Collaborate: coordinate closely with internal teams like sales, logistics, and planning to align on customer needs and expectations.
- Improve: contribute to process enhancements within the order-to-cash chain to optimize efficiency and elevate customer satisfaction.
Joining our team means working in an international, collaborative, and dynamic environment where your professional growth and work-life balance are prioritized. Here’s what you can expect from us:
- Competitive salary between €3,300 and €3,800 per month.
- Temporary contract for approximately 6 months.
- Full-time role, 36 hours per week.
- Hybrid working model: up to 3 days from home.
- Flexible working hours: start between 07:30 and 09:00.
- Travel support with an NS business card.
- Focus on personal development and learning opportunities.
- Friendly and informal workplace with motivated colleagues.
We are seeking a detail-oriented and proactive professional with a passion for delivering exceptional customer service in an international setting.
- Fluent in English and Italian, both written and spoken.
- Experience with order-to-cash processes and SAP systems.
- Strong communication and problem-solving skills.
- Ability to collaborate effectively with internal teams.
- MBO 4 education level or equivalent experience.
Based in Amersfoort, our company is a global leader in developing, producing, and commercializing high-quality dairy products tailored for professional customers. With a mission to deliver value-added solutions, we are driven by core values of collaboration, innovation, and customer excellence.
What sets us apart is our dynamic, international culture that fosters continuous improvement and personal growth. We believe in empowering our employees through trust, autonomy, and a strong focus on learning, all within a supportive and informal workplace.
Are you ready to join a team where your contributions truly make an impact?
€3300.00 - €3800.00 monthly