Vacatures customer support

This role is an interesting mix of technical and sales/customer support related tasks. Your main responsibility in this position would be to monitor the ‘Hot Line,’ which is the client’s main avenue for technical support for the product line. You would then document and troubleshoot the issue using the ticketing system, and provide grade-A customer service throughout the whole process. Some other examples of regular tasks are:

• You MUST HAVE affinity with Audio Visual Devices
• Providing new product ideas and adjustments to the future product line;
•  In-house product testing for technical issues experience in the field;
• Involvement at trade shows and dealer events, including set up and tear down;
• Training of sales team and new employees, as well as dealers and end-users;
• Providing product availability and pricing information over the phone to dealers and end-users, and other sales related tasks as needed;

RequirementsFor this role, a client-focused personality and excellent troubleshooting skills are needed. You should be willing (and eager) to learn more about the audio/visual industry, as this role provides a lot of room for development. In addition to these qualities, the following are also required:

•  3-5 years of experience with audio/visual equipment, design and implementation;
•  A diploma related to Electrical or Electronic Engineering;
•  Wiring/networking knowledge in regard to audio/visual design;
• Professional level of English (spoken and written);

BenefitsIn addition to a professional and structured company environment, our client can offer:-         An extensive training program on their products to get you started;-         A competitive salary based on your experience;-         A full-time (40 hours/week) role;Additionally, after the first 7 months, our client can offer:-         Health insurance contribution of €200;-         Pension plan;-         13th monthApplication ProcedureIf you are interested in this vacancy, you can apply by clicking on the button above. By clicking on apply, you agree to our privacy commitment and terms and conditions. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission. Curious about how the recruitment process works within Undutchables, click here to read more.