Customer support vacatures in Haarlem

This role is designed for a proactive and detail-oriented Operations Assistant to become an integral part of an international Operations team. You will be crucial in ensuring the smooth execution of daily operational and administrative activities, directly contributing to efficient order processing and exceptional customer support for the German market. The ideal candidate will thrive in a structured environment, making a tangible impact by maintaining accuracy and reliability in all tasks, and fostering strong relationships across departments.

Key responsibilities and daily tasks include:

•  Process customer orders accurately and efficiently using internal systems and tools.
•  Manage invoicing and related administrative procedures in a timely manner.
•  Provide comprehensive customer support via email and phone in German, addressing inquiries related to orders, shipments, and invoices.
•  Coordinate effectively with warehouse and internal teams, proactively monitoring open orders and communicating any delays or issues to customers and stakeholders.
•  Escalate complex operational issues or customer concerns to the appropriate internal channels when necessary.
•  Coordinate order changes, cancellations, and returns, ensuring all associated information is complete and accurate.
•  Maintain precise customer data and documentation within internal systems, including customer registration and order updates.
•  Support day-to-day operational activities and assist team members as needed.
• Participate in regular team meetings and collaborate with cross-functional teams in an international setting.

Requirements

• Business level of German (C2/C1 level) and fluent in English
• Good knowledge of Microsoft Office - Excel in particular
• Experience with order fulfillment and having worked with SAP
• Attention to detail, being able to handle procedures that require high level of precision
• Well-organized way of working, being able to process given tasks and projects on time
• Flexibility to work in an environment influenced by Japanese business culture
• High standards in work ethics and ability to maintain a professional relationship with customers, peers, and supervisors
• Strong IT skills and knowledge of Microsoft Office especially Excel will be considered a plus
• Basic knowledge of relational database structure will be considered a plus
• An interest in Japan or some proficiency in the Japanese language 

Please note that our client requires candidates to possess a valid EU work and residence permit and is not open to candidates requiring relocation.BenefitsSalary: market conformed salary, depending on experience and qualifications.Performance Bonus: Up to two months' salary based on individual performance (not fixed - can highly fluctuate), paid annually in October.Company Bonus: Additional year-end bonus based on global company performance.Pension Scheme: Comprehensive pension plan (employee contribution optional).Working Hours: Full-time (40 hours per week) with flexible core working hours (10:00 - 16:00).Hybrid Work: Minimum of 7 days per month (around 2 days per week) in the Amsterdam officeVacation Days: 24 days of paid annual leave, plus approximately 2-3 closure days around the summer and year-endTravel Compensation: Full coverage (2nd class) via public transportRemote Work: Up to 10 days per year to work from one's home country to visit family, etc. (not intended as a 'workation' abroad)Contract: Initial 12-month contract, with potential for an indefinite contract after a maximum of three fixed-term contracts.Other: Opportunity to work in a dynamic, international environment with a unique blend of cultures.Application ProcedureIf you are interested in this vacancy, you can apply by clicking on the button above. By clicking on apply, you agree to our privacy commitment and terms and conditions. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission. Curious about how the recruitment process works within Undutchables, click here to read more.