As a renewals specialist, you will play a key role in managing the renewal lifecycle for our valued customers. Your focus will be on fostering strong relationships, ensuring customer satisfaction, and identifying opportunities to enhance retention while minimizing churn. With your ability to collaborate across teams and navigate complex challenges, you’ll help secure favorable outcomes for both our customers and the company.
What You Will Do:
- Manage: the entire renewal process, from account reviews and customer notifications to creating quotes and closing renewals with win-win strategies.
- Collaborate: with internal teams such as sales, customer success, product management, and legal to develop tailored renewal strategies based on data-driven insights.
- Identify: customer requirements early, address potential roadblocks, and maintain clear communication to ensure timely renewals.
- Monitor: at-risk accounts and implement action plans to address potential challenges, ensuring customer satisfaction and retention.
- Report: on renewal activities and forecasts, providing valuable insights to support business decisions and improve processes.
We believe in creating an environment where you can thrive professionally and personally. Here’s what you can expect when you join our team:
- Monthly salary between €4,000 and €4,500.
- Temporary contract with the prospect of a permanent position.
- Full-time role, 36-40 hours per week.
- Hybrid work setup: 3 days in the office, 2 remote.
- Opportunity to join a new role within an established team.
- Long-term assignment with a focus on professional growth.
We are looking for a proactive Renewals Specialist who excels in fostering customer relationships and driving retention strategies in a collaborative environment.
- Fluent in German and English, both written and spoken.
- Experience in sales and/or customer service roles.
- Proficient in project management with a focus on process improvement.
- Skilled in engaging with C-Level executives and decision-makers.
- Background in quoting, billing, and contract management is a plus.
Located in Bodegraven, our company is a pioneer in blending cutting-edge technology with sustainable agricultural practices. With a mission to revolutionize farming, we are committed to creating solutions that benefit both our customers and the planet. Our core values—innovation, collaboration, and integrity—guide everything we do.
What sets us apart is our dedication to fostering a supportive and growth-oriented environment. From engaging in groundbreaking projects to offering professional development opportunities, we ensure our team members thrive. Additionally, our accessible location makes it easy to balance work and life seamlessly.
Are you ready to join a team that's shaping the future of agriculture?
€4000.00 - €4500.00 monthly