Are you looking for a career move that offers both a professional challenge and a Mediterranean lifestyle? We are looking for a Customer Service Agent who speaks fluent Finnish and is ready for an adventure. You will join an energetic, international team in either sunny Malta or historic Athens. In this role, you are the first point of contact for users. Whether you are solving iGaming account queries or ensuring content safety for a major video platform, your goal is a happy customer. No two days are the same, and that is exactly what makes this role so exciting.
What will your tasks be?
- Help Finnish customers with questions via phone, email, and live chat;
- Review and categorize content based on platform guidelines;
- Resolve payment issues and manage user accounts effectively;
- Provide feedback to team leaders to improve internal systems;
- Keep the knowledge base updated with the latest information;
- Collaborate with international colleagues to deliver excellence.
Who are you?
You are a communicative talent who is fluent in Finnish and proficient in English. Helping people gives you energy, and you take ownership of your work. You are at least 18 years old and hold an EU passport. Being flexible is second nature to you, as you thrive in dynamic environments and are comfortable working in shifts. You have at least one year of experience in a customer-facing role and are ready to relocate for at least twelve months.
Locations
- Malta: Enjoy 300 days of sunshine, crystal-clear waters, and a vibrant social scene.
- Athens: Experience the birthplace of democracy, amazing food, and a relaxed lifestyle.
- A gross monthly salary of € 2,166.67 (Malta) or € 1,300,- with 14 salaries per year (Athens);
- Monthly performance bonus of up to 10% of your salary;
- Full reimbursement of your flight costs to your new destination;
- Two weeks of free accommodation and professional help finding a permanent home;
- Extensive benefits including a wellness allowance, free office meals, and private health insurance;
- Hybrid work options and the freedom to work from anywhere for 40 days per year;
- A fun work environment with quarterly team outings like paintball and cinema nights.
- Fluent in Finnish (written and spoken) and good knowledge of English;
- At least one year of experience as a Customer Service Agent or similar role;
- You hold a valid EU citizenship;
- Commitment to live and work abroad for at least 12 months;
- Strong computer skills and a proactive, positive attitude.
Are you the perfect candidate for this vacancy and do you meet the requirements? Then click the 'Apply directly!' button and we will contact you as soon as possible!
Extra information#indebuurt #YCImalta #YCIgriekenland #workabroad
Status Open Education Level Middelbare school, MBO, HBO, Universiteit Location Amsterdam Working hours per week 32 - 40 Type of Contract Fulltime (startersfunctie), Parttime (overdag), Avondwerk, Weekendwerk, Fulltime (ervaren), Tijdelijke fulltime baan, Thuiswerk Responsible for You assist Finnish-speaking customers via chat, email, and phone regarding accounts and payments. You ensure a top-tier user experience and maintain platform quality. Published at 02-05-2026In overeenstemming