Do you have a sharp eye for detail, strong analytical skills, and a passion for elevating the guest experience? At Anantara Grand Hotel Krasnapolsky Amsterdam, we are looking for a Quality Management Trainee who brings curiosity, precision, and a proactive mindset to help drive our operational excellence.
Why you'll love your journey with us
At Anantara, dedication is rewarded with exceptional benefits:
Internship allowance of €750 gross per month (based on 5 days per week)
Global team member rates at 560 Minor Hotels worldwide
Friends & Family rates so your loved ones can enjoy the experience too
50% discount on F&B at 20 luxury hotels across Amsterdam
A complimentary experience stay to immerse yourself in the Anantara guest journey
Free online & offline training organized by our own Minor Hotels University Northern Europe
Priority access to internal vacancies within Minor Hotels
One free meal per shift
Your role in the journey
As a Quality Management Trainee, you play a key role in helping the hotel deliver memorable guest experiences by monitoring operational standards, analyzing performance, and supporting initiatives that drive continuous improvement. You'll translate data into actionable insights and be actively present in the operation to support teams in achieving excellence.
Your responsibilities include:
Monitoring and supporting the delivery of the hotel's operational excellence through an active presence in the operation
Measuring and reporting on LQA compliance, Brand Standards and Guest Satisfaction performance, including actionable recommendations
Conducting and documenting LQA self?'assessments for operational departments
Analyzing guest feedback and operational data to identify trends, gaps and opportunities in service delivery
Supporting initiatives that improve hotel KPIs related to guest satisfaction and employee engagement
Assisting in the communication of guest satisfaction results and helping create engaging ways to celebrate success stories with teams
What you'll bring
Availability for at least 20 weeks, 5 days per week
Strong analytical, planning and organizational skills
A detail?'oriented and structured way of working
The ability to translate data into meaningful insights
A proactive attitude and ability to work both independently and in a team
Excellent communication skills and fluency in English; Dutch is a plus
Where your journey begins
In the heart of Amsterdam, overlooking the Royal Palace and National Monument, Anantara Grand Hotel Krasnapolsky Amsterdam blends timeless elegance with modern flair. With 402 stylish rooms, over 2,000 square meters of meeting space, and a serene Spa & Wellness center, our hotel is a destination.
Guests indulge in Michelin-starred dining at The White Room by Jacob Jan Boerma, sip signature cocktails at The Tailor, and enjoy the historic charm of Grand Café Krasnapolsky. The iconic Wintergarden - dating back to 1880 - hosts inspiring events and daily breakfast in a breathtaking setting.
Ready to begin your journey?
Send your CV and motivation letter to Nina Radak via (click on the apply button) sure which role suits you best, or simply curious to explore more opportunities? Reach out - we'd love to help you find your perfect fit.