Agent vacatures in Helmond

Are you strong in communication, stress-resistant, and interested in logistics? For the Cisco operation at DHL, we are looking for a Customer Service Agent (Transport). In this role, you are the key link between the customer, carriers, and internal teams. You manage transport flows, solve issues, and ensure smooth logistics operations in a fast-paced environment. 💶 Salary based on experience + 130% shift allowance after 18:00 🕒 Working hours between 06:00 – 23:00 (occasionally weekends) Wat ga je doen?

As a Customer Service Agent (Transport) at the Cisco operation within DHL, you are responsible for coordinating transport activities and maintaining strong communication with customers and carriers.

Key search terms: customer service logistics, transport coordinator, supply chain, logistics planner, warehouse transport

Your responsibilities:

• Communicate daily with customers about shipments, orders, and transport issues
• Coordinate with carriers to confirm schedules and delivery times
• Solve transport delays and issues quickly and efficiently
• Plan and coordinate outbound truck schedules
• Work closely with warehouse, operations, and logistics teams
• Share important updates with internal stakeholders
• Prepare shipping documents (e.g., CMR and transport paperwork)
• Ensure correct distribution of documents to carriers and teams

You switch quickly between tasks, keep a clear overview, and provide the best solutions for both the customer and the organization.

⏰ Working Hours

• Working hours between 06:00 – 23:00
• Occasional weekend shifts (once per quarter)
• Shift allowance of 130% after 18:00

Waar ga je werken?

You will work at the Cisco operation within DHL, located at the Technology Campus in Beringe. This is a dynamic and international environment, where you work closely with a team of around 10 colleagues to support one of the world’s leading technology companies.

Wie ben je?

• MBO+ / HBO level (or equivalent)
• Experience in a similar logistics or customer service role
• Experience within contract logistics is a plus
• Good knowledge of Microsoft Office (Excel, Outlook)
• Excellent communication skills in English (Dutch is a plus)
• You are flexible, independent, and driven
• Strong analytical skills and problem-solving mindset

Wat mag je verwachten?

• Fulltime position (40 hours)
• Salary based on knowledge and experience
• 130% shift allowance after 18:00
• Travel cost reimbursement
• Work in a high-tech, international environment
• A dynamic role with responsibility and variety
• Opportunity to grow within DHL
• A professional and supportive team