What we are looking for:
We are looking for a friendly, outgoing, and bright colleague to join our front office team. You are spontaneous and guest service comes naturally to you.
As front office agent, you are the first smile for the guest to see! Your main responsibilities include assisting guests with check-in and check-out, processing guest payments, making reservations, handling phone calls, and other administrative tasks. You are also responsible for ensuring that guests feel right at home during their stay, answer any inquiries before, during, and after their visit. Additionally, you will need to communicate and coordinate effectively with all departments in the hotel.
Who we are:
Citadines Sloterdijk is an Ascott brand franchise hotel, part of the WIN Hotels Group, which is a family business hospitality group that owns three-star hotels, four-star luxury and business hotels, aparthotels, boutique, and lifestyle hotels in Amsterdam.
We are a cluster location, located in the same building of our sister hotel Mercure Sloterdijk, and together we are an international team, with 21 different nationalities.
Citadines Sloterdijk is a four-star aparthotel, for both business and leisure guests, and guests can stay with us for a minimum of 7 nights. It is located just a few minutes' walk from the train station of Amsterdam Sloterdijk. It has a total of 48 rooms, 42 modern one-bedroom apartments and 6 studios. All the rooms are fully furnished, with a comfortable bedroom, a spacious bathroom with shower, a living area and with a fully equipped kitchen. Due to our long stay concept, we also attract expats which are relocated in Amsterdam just for a few months project and that stay with us from one month to six months.
You are:
Passionate about hospitality and Front Office
Have preferably experience in a similar role
Able to work independently
Flexible and available to work mornings, evenings/weekends, public holidays
Positive attitude and commitment to delivering high levels of customer service
Proficient in both spoken and written English, any other languages is a plus
Experience with Mews systems is a plus
What we offer:
A team full of energy, creativity, and good vibes
A workplace where no day is the same, which is exactly why you enjoy it.
Above-average salary with a tips pool
Possibility to grow within the WIN Hotels Group
Travel cost reimbursement of 0.21 cents per km
25 vacation days per year (based on full-time employment)
Free parking and easily accessible by public transport as well
Recruit-a-friend bonus
Friend & Family discounts
One free overnight stay per year in one of our partner hotels.
Fun team outings
New Year party with all hotels of the WIN Hotels Group
Team building/ sport activities with all hotels of the WIN Hotels Group
Lunch and dinner for a small fee