Vacatures van Undutchables Recruitment Agency

As a Customer Success Manager, your mission is to ensure hospitality companies achieve maximum value from our platform while building strong, long-lasting partnerships. You’ll act as their trusted advisor, proactively engaging to drive adoption, upsell opportunities, and retention.
Product & Market Knowledge

• Build deep expertise in our product suite, competitors, and pricing.
• Deliver demos of additional features and payment solutions, highlighting their value.
• Spot upsell opportunities based on customer needs and market trends.
• Collaborate with the sales team on tailored expansion strategies.

Customer Engagement & Relationship Building

• Act as the primary point of contact for German-speaking hoteliers.
• Proactively engage with customers to understand goals, challenges, and objectives.
• Conduct regular check-ins and success reviews to track satisfaction and performance.
• Provide training and resources to help hoteliers maximize product usage.
• Foster strong relationships with key stakeholders at all levels.

Customer Retention Strategies

• Identify risks of churn and develop strategies to mitigate them.
• Address concerns quickly and turn challenges into opportunities.
• Strive to convert satisfied customers into advocates.

Requirements

• C2 level German & C1 level English
• 2+ years of experience in Customer Success, Account Management, or a related role
• Strong communication skills: empathetic, patient, yet confident in leading conversations and upselling when appropriate
• Motivated to thrive in a high-tech, fast-paced, entrepreneurial environment
• Organized, detail-oriented, and able to prioritize effectively
• Collaborative team player who can also work independently
• Experience in hospitality or SaaS environments

BenefitsApplication ProcedureIf you are interested in this vacancy, you can apply by clicking on the button above. By clicking on apply, you agree to our privacy commitment and terms and conditions. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission. Curious about how the recruitment process works within Undutchables, click here to read more.