At Moxy & Residence Inn Houthavens Amsterdam, managed by Vertiq Hospitality and part of Marriott Hotels & Resorts, we're looking for a Front Office Crew Member! As the first point of contact for our guests, you'll play a crucial role in ensuring their stay is comfortable and enjoyable.
We are the first dual branded property in The Netherlands; 2 hotels operating in 1 building! Residence Inn by Marriott is an extended stay brand whereby our guests stay for longer periods of time. It is up to us to make them feel at home with our family of associates! #ATTHEMOXY we created a free-spirited place where our guests can do all that crazy stuff they would never think of doing at home, together with likeminded spirits they had otherwise never met, that is why we call them our Fun Hunters!
What we ask of you!
- Front Office experience
- OPERA knowledge is an advantage
- Enthusiasm & a true team player
- Friendly and service oriented
- Experience working with a culturally diverse team
- A valid residence and working permit for the Netherlands is required
- English speaking: Dutch is a plus
- Willing to work different shifts, including weekends & holidays
What we offer you!
- Salary range according to Horeca CAO
- 25 holiday days
- 8% holiday allowance
- Travel allowance
- Free parking
- Vertiq smiles Reward & Celebration program
- Free use of on property gym
- Recruitment bonus up to EUR 1000,- gross when you bring in a new Vertiquette
- The best project you will ever work on is you! So let us help you grow with our guidance and training possibilities
- A fun, spirited workplace where we put people at the heart of everything and our team get to be their true self!
- Growth opportunities with your hotel & within Vertiq
- Great learning & development opportunities
- Being part of a fast-growing hospitality company; Vertiq Hospitality, where you can internally move to different hotel Brands
- Great travel discounts for you and friend & family at Vertiq Hospitality & Marriott properties
- 50% discount on food & beverage at most of the Vertiq properties
- Complimentary voucher for 1 night stay at a Vertiq property after your 1st year of employment
Tasks and responsibilities:
- Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation
- Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key
- Process all payment types such as room charges, cash, checks, debit, or credit
- Process all check-outs including resolving any late and disputed charges
- Answer, record, and process all guest calls, messages, requests, questions, or concerns
- Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy
- To actively support other departments and act when assistance is needed. To ensure that the whole of hotel operations run smoothly from the guest perspective with the focus on guest services desk and breakfast / evening reception areas
- Complete designated cashier and closing reports in the computer system. Count bank at the beginning and end of shift. Balance and drop receipts according to accounting specification
- To display a pro-active and innovative approach to skills and standards
- Ensure communication procedures are effective and efficient on a day-to-day basis, so that service standards are not compromised
- Actively communicate positively and effective between the reception team and the housekeeping team
- Have a sound knowledge of the local area regarding history, places of interest and special events and where further information can be obtained
- To be able to act with initiative, planning and possible consequences. Being pro-active in getting things done and exceeding expectations of both guests and colleagues where possible
- To develop interactive customer relations and to be aware of any possible future requirements. To relay such information to your manager for the enhancement of customer expectation.
- Work in the day-to-day operations of the bar & restaurant to ensure compliance with all policies, procedures, standards and aiming at satisfying and exceeding our guest's expectations.
- Taking, preparing, and serving orders varying from cocktails, coffees to dishes for breakfast, lunch, and dinner.
- Making sure that all servicing & kitchen equipment are clean, well maintained and meet all hygiene, health and safety regulations paying special attention to possible health hazards and code violations.
- Maintain cleanliness of the fridges, dishes and overall bar and restaurant furniture.
This is your opportunity to shine and be a part of something great. If you believe you have what it takes and want to be a part of our team, then we want to hear from you!
Meer informatie over de functiebeschrijving, zie hierboven.