Callcenter vacatures in Hoofddorp

Are you looking for a rewarding part time job providing excellent customer service? Our client is searching for a dedicated and customer-focused Customer Service Representative to join our team in Landsmeer. As a Customer Service Representative, you'll be the voice of the company, ensuring customers receive exceptional support and service.

• €15,57 - €18,46 per hour depending on experience
• Possibility to get a permanent contract
• Close by Amsterdam Noord, free parking
• International company

We are looking for a highly motivated and experienced Customer Service Representative to the team. You'll need to be a strong communicator and problem-solver, ready to go the extra mile for customers.

• 2-3 years of customer service experience
• Experience in a complex organization
• Proficiency in French and English (written & spoken); understanding Dutch is mandatory
• Proficiency in Microsoft Office
• A driving license is preferred

As a Customer Service Representative,. You'll be the primary point of contact for the customers, handling their inquiries with professionalism and efficiency.

• Provide daily support to customers via phone and email, adhering to service level agreements.
• Handle order entry, address general inquiries, manage returns, and create new customer profiles.
• Resolve customer complaints, collaborating with internal teams for effective solutions.
• Work closely with sales, suppliers, carriers, and warehouses in Germany and France to ensure smooth operations.
• Actively participate in process improvement initiatives to enhance customer satisfaction and operational efficiency.

You'll be joining our client, a global leader in serving science, with a strong commitment to innovation and customer success. A dynamic and collaborative work environment where your contributions will make a real difference.

Ready to become a valued member of our client's team as a Customer Service Representative? Apply now!

18.46