Customer Care Associate | German

This position combines operational customer service (order entry, logistics, complaint handling) with relationship management and client communication, making it ideal for someone who enjoys both administrative precision and customer interaction.Key Responsibilities

• Handle incoming product orders, service requests, and complaints, ensuring timely and accurate processing.
• Build and maintain strong relationships with key clients, especially in Germany.
• Coordinate with logistics and warehouse partners to manage deliveries and documentation.
• Maintain accurate records of orders, invoices, and customer correspondence in compliance with internal quality and regulatory procedures.
• Collaborate closely with Sales, Quality, and Regulatory teams to ensure smooth and compliant customer operations.
• Support continuous improvement of internal processes and CRM data quality.

RequirementsWho You Are

• You speak German C2 with excellent English communication skills.
• 2–5 years of experience in customer care, account management, or order management, ideally in a regulated industry such as medical devices, pharma, or biotechnology.
• Strong analytical and organizational skills, with attention to detail.
• Able to build trust and manage relationships with clients professionally and empathetically.
• Experience working with German clients or within the German market is preferred.
• Proactive, structured, and confident handling multiple priorities in a high-standard environment.
• Living within commutable distance from Amersfoort (within 30 minutes) and willing and able to travel to the Amersfoort office daily;
• Valid work permit for the Netherlands;

Benefits

• Initially office-based, with the option to work from home 1 day per week after the onboarding period.
• 25 holidays per year (based on full-time);
• Compensated travel expenses;
• Pension plan from day 1;

Application ProcedureIf you are interested in this vacancy, you can apply by clicking on the button above. By clicking on apply, you agree to our privacy commitment and terms and conditions. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission. Curious about how the recruitment process works within Undutchables, click here to read more.