About us:
Welcome to Crowne Plaza Amsterdam - South and voco® The Hague, two distinct IHG Hotels where you'll experience the best of both worlds.
At Crowne Plaza Amsterdam - South, business meets comfort in the lively Zuidas district, with 207 rooms, 7 meeting venues, and vibrant spots like De Japanner Zuid and the Manhattan Lounge-Bar.
At voco® The Hague, an iconic former bank building has been transformed into a stylish hotel with 204 elegant rooms and a warm, welcoming team.
Together, these two hotels offer the perfect place to learn, grow, and connect within the IHG Hotels & Resorts family.
Your day to day:
Prepares letters of confirmation.
Communicates reservation information to the front desk.
Processes cancellations and modifications and promptly relays this information to the front desk.
Understands the hotel's policy on guaranteed reservations and no-shows.
Processes advance deposits on reservations.
Tracks future room availabilities based on reservations.
Helps develop room revenue and occupancy forecasts.
Assists in preregistration activities when appropriate.
Monitors advance deposit requirements.
Handles daily correspondence. Respond to inquiries and make reservations as needed.
Ensuring that the systems have timely, complete and reliable information.
Ensure that all data are carefully and correctly entered in the system.
Collect and track commercial information.
Provide information to the organization; providing various (ad-hoc) reports, answering questions, etc.
Ready to land this internship?
The internship is part of your school program
Excellent communication skills in English and preferably also in Dutch. Another language is always a plus.
You have a positive, can-do attitude and enjoy working with people
Good communication and organizational skills
Experience with Microsoft Office (Word, Excel, PowerPoint); experience with Opera is a plus
Benefits of working at voco® The Hague and Crowne Plaza Amsterdam - South:
Employee discount for all 6000+ IHG hotels worldwide
Friends & family rates to share with your loved ones
Up to 50% discount in participating hotel bars and restaurants
International career opportunities after graduation
Be part of the global network of IHG hotels
Enjoy homemade lunch or dinner options during your working hours
Access to training, internal growth, and coaching opportunities
Curious about other departments? We offer cross-training opportunities
Discount on offered gym membership as well as free access to the hotel gym, as long as guests are not disturbed
Discount on collective health insurance
Your uniform will be cleaned by the hotel
Regular staff events, parties, and departmental outings
CultuurWerkt! account: Enjoy discounts on theatre, cinema, dance, and other cultural activities
Work with a passionate, ambitious, and international team
Get a behind-the-scenes look at hotel operations and learn more about different departments.
At IHG, we believe in giving you the Room to Belong, Grow, and Make a Difference. Through our myWellbeing program, we support your health, lifestyle, and career development - because we know that when you feel your best, you perform your best.