Agent vacatures in Lelystad

Are you native-level in Danish and fluent in English? Become a Danish-speaking customer service agent for KLM in Amsterdam What are you going to do:

Can I bring my surfboard on board? You know the answer!

Are you looking forward to joining an international team and making your career in full-time customer service? As a Danish-speaking customer service agent, you will support travelers across Europe, using your native-level Danish and strong English skills. This large contact center is looking for the right long term fit to develop themself in a prime customer focused environment. The contact company is a daughter company of KLM. Already motivated to become a team lead one day? 

Because of you, passengers can travel stress-free!

In this full-time role, you'll handle customer inquiries in Danish via chat, phone and email for KLM. You make sure to answer travelers around the world fast and stress-free. You will support Danish customers with flight bookings, changes, luggage, upgrades, and loyalty programs, while also assisting customers by phone during scheduled shifts. Working in a straight forward CRM system, you'll manage multiple channels and work closely with your international colleagues.

Ready to fligh high?

After completing your onboarding in this customer service team, you can enjoy a hybrid working model in the offices in Amsterdam plus the comfort of your own home, 2 days a week. The position and the training will be starting April 13th 2026.

What we offer

• Full-time role, 32-40 hours per week;
• Gross salary €16,76/hour;
• Travel allowance;
• Hybrid working model (1-2 days from home per week);
• Opportunities for training and career growth, with chances to advance into Team Lead roles;
• Work in one of the largest Dutch contact centers;
• Join a truly international team in modern offices in Amsterdam.

What we ask

• Minimum MBO level 4 or equivalent experience;
• Native-level Danish and fluent English;
• Friendly, solution-oriented, and customer-focused!

Apply

Apply today and start your career as a full-time Danish-speaking customer service agent in Amsterdam, making a real impact in a fast-growing international environment.

Extra information Status Open Education Level MBO Location Amsterdam Working hours per week 32 - 40 Type of Contract Fulltime (startersfunctie) Salary indication €16,76 per uur Responsible for As a Danish-speaking customer service agent, you'll be responsible for assisting customers with their travel needs for a Dutch airline. Published at 15-02-2026