Agent vacatures in Lelystad

In this hybrid and full time customer service position near Hoorn you support Portuguese & Spanish/Italian speaking customers via mail or telephone. What are you going to do:

In this fulltime and hybrid position as a customer service agent you manage our Southern European markets in Portuguese and Spanish or Italian. In your office near Hoorn, every morning you will first work through incoming tickets of your own market either per chat or per email. When you're done with your responsible Portuguese and Spanish or Italian market you help your international customer service agent colleagues on your workfloor and vice versa. During your fulltime position you'll be scheduled into fixed telephone shifts, where you  support suppliers, carriers and customers in questions like warranty claims or returns. All that hybrid from home or in the office!

The company near Hoorn and its customer service department is currently Europe's market leader in non-food discount retail and growing rapidly across eleven countries. Their mission? Make everyday life easier and allow Portuguese, Spanish and Italian speaking customers to enjoy daily necessities at the best price. 

The hybrid work model allows you to work 40% from your home office. For the other 60% of your fulltime and hybrid position you will be supported with a travel allowance on your way to work near Hoorn. You're curious to learn more and develop your Portuguese-speaking career? Work your first year as a fulltime customer service agent, take advantage of the internal university near Hoorn and have access to free classes and growth opportunities.

What we offer

• Hourly wage between €14.50 and €15.50
• Hybrid Work: You work 40% from home after initial training 
• Travel allowance for your commute
• A full-time position of minimum 32-40 hours per week
• Access to continuous training and development programs
• Personnel discount on the entire product assortment

What we ask

• Minimum MBO level 4 qualification or equivalent professional thinking level.
• Native speaking-level in Portuguese and fluency of either Spanish or Italian.
• Ambitious and collaborative: You're ready to learn the business and actively contribute to cross-functional problem-solving.

Apply Are you the perfect candidate? Click the button 'Apply Now! and we'll contact you as soon as possible! Extra information Status Open Education Level MBO Location Hoogkarspel Working hours per week 32 - 40 Type of Contract Fulltime (startersfunctie) Salary indication Tussen €14,50 en €15,50 per uur Responsible for As a customer service agent, you'll be responsible for delivering support by finding effective solutions for customers from the Portuguese and Spanish or Italian markets. Published at 31-10-2025