Offer top-class service to KLM travel agencies
As a Customer Service Advisor in Amsterdam, you are the main point of contact for travel agencies reaching out on behalf of their customers. By phone, you will assist with a wide range of questions regarding bookings, flights, baggage and upgrades. You listen carefully, think proactively and provide the best possible solution. In this role, you contribute to a smooth travel experience every day while adding a globally recognized airline brand to your CV.
You are service-oriented, stress-resistant and solution-focused
In the dynamic world of aviation, you know how to adapt quickly. You remain calm under pressure and know how to handle last-minute changes or unexpected problems in a professional manner. With your clear communication and customer-focused approach, you ensure that travel agencies receive fast and effective support. You enjoy thinking along with customers and are quick to learn new products, systems and procedures.
A professional working environment
You will start on November 2 and receive an extensive 8-week training, which will take place fully on-site in Amsterdam-West. After your training, you will work in a professional and collaborative environment where you have plenty of room to develop yourself. You will work Monday to Friday between 08:00 and 18:00. The position is available for 32, 36 or 40 hours per week, and you will receive a direct contract with the client.
You are fluent in both German and English. Knowledge of Dutch is not required.
Was wir bieten- Gross hourly wage of €15,27
- Company laptop;
- Direct contract with the client;
- Possibility to work partially from home;
- Gain valuable work experience at a top company!
- Minimum of an MBO-4 diploma;
- Experience in customer contact;
- Good command of both German and English;
- Fully available for the first 8 weeks of training.
€15,27 per uur