Your tasks include:
- Processing and handling administrative customer inquiries for the German market
- Investigating questions related to invoices, deliveries, orders and credit notes
- Coordinating solutions with colleagues from Customer Care, Finance, Accounts Receivable, Logistics and Sales
- Maintaining mainly outbound communication with customers regarding the progress of their cases
- Recording customer information and follow-up actions in company systems
- Identifying recurring issues and contributing to process improvements
- Developing your expertise by progressing from basic administrative tasks to more complex investigations and invoice disputes
- Gross hourly salary between €19.00 and €21.00, depending on experience
- Travel allowance of €0.21 per kilometre
- Pension accrual through Manpower
- Temporary employment contract through Manpower with the possibility of extension
- Hybrid working after the onboarding period (three days in the office and two days working from home)
- Free access to more than 200 online training courses through the Manpower Academy
- Free participation in company sports activities such as Zumba, spinning and yoga
- Healthy lunch, free fruit, coffee and tea at the office
- Well-equipped fitness centre on site
- Temporary assignment until 1 April 2027, with the possibility of progressing to a permanent Customer Care position based on good performance