You will resolve travel issues with empathy!
In this fulltime position at the Callcenter of KLM in Amsterdam you will serve as the direct link between the airline and its global travelers. You assist passengers with seat upgrades, delayed baggage, or flight cancellations while actively listening to their needs. Your main goal is to deliver quick, empathetic solutions over the phone so every customer enjoys a smooth travel experience.
You will work for an iconic international airline!
You will join a world-renowned aviation brand in Amsterdam where quality and international teamwork come first. To set you up for long-term success, you will start on November 2nd or 23rd with an 8-week paid training program. After completing your training, you will work alongside a supportive, multicultural team with options for partial remote work.
You have fluent Nordic and English language skills and a calm mindset!
You are a patient, customer-minded communicator who speaks fluent Norwegian, Swedish, and English. You stay calm during challenging situations and take pride in turning travel disruptions into positive outcomes. You are eager to work 32 to 40 hours per week across flexible shifts from Monday to Sunday (07:00 AM to 10:00 PM).
Wat wij bieden- A monthly gross wage between € 2,616.18 and € 2,906.80 a month;
- A competitive gross hourly wage of €16.77;
- A direct contract with our renowned client in the aviation industry;
- A company laptop to carry out your daily tasks effectively;
- A hybrid work model combining office presence with remote work options;
- A great boost for your resume with a world-famous brand;
- A warm, supportive, and highly international team environment.
- At least an MBO level 4 diploma (or equivalent vocational degree);
- Fluency in Norwegian or Swedish, and English (hard requirement);
- Previous experience in a customer service or hospitality environment;
- Flexibility to work shifts between 07:00 AM and 10:00 PM from Monday to Sunday;
- Availability to start the 8-week full-time training on November 2nd or 23rd;
- You get energy from helping people and are solution-oriented!
Are you the perfect candidate for this Call Center role and do you meet the requirements? Click the 'Apply now!' button, and we'll get in touch with you as soon as possible!
Extra informatie Status Open Opleidingsniveaus MBO, HBO, Universiteit Plaats Amsterdam Werkuren per week 32 - 40 Dienstverbanden Fulltime (startersfunctie), Parttime (overdag), Fulltime (ervaren) Salarisindicatie Tussen €2.117 en €2.646 Per maand Verantwoordelijk voor As a Nordic Customer Care Agent, you are responsible for providing empathetic, solution-focused support to global travelers dealing with flight changes, booking inquiries, and luggage issues. Gepubliceerd op 03-09-2026€2117 - €2646 per maand