Callcenter vacatures in Haarlem

Our client is looking for a fulltime Account Coordinator German speaking. You will work with DACH team in the Customer Service Department. You are part of the European Sales office and will work in Amsterdam.

Responsibilities:

• Managing daily customer enquiries, order processing & invoicing, sample and trial orders
• Following up on lead-time quotations, pricing quotations trials & sample deliveries
• Providing internal sales support
• Handling requests for call-offs in order to enable delivery, stock level maintenance and timely ordering of new stock
• Contributing to the analysis and chasing of customer payments
• You will work closely with other departments (Sales, Technical Service, Production, Transport Planning) to formulate potential solutions to customer questions

The ideal candidate always puts the customer first and maintains excellent service standards even in difficult situations. They appreciate your input and creativity when it comes to problem solving.Requirements

• German C1/C2 level and fluent in English
• Bachelor’s degree or the equivalent in relevant work experience -
• Previous experience with B2B customer supporting or operational positions
• Excellent communication skills, both verbal and written
• Hard-working and action oriented
• Interested in inside sales
• Attentive, flexible, receptive to change and the ability to adapt quickly
• Multi-task, stress resistant, attentive to details and analytical
• Advanced Excel and other IT skills are a plus

BenefitsThe Amsterdam office offers an informal, international and challenging work environment.

• Start date as soon as possible
• Full time position
• Competitive salary package with 25 vacation days + 13 ATV days
• Sport allowance
• Commuting allowance - fully onsite
• Learning and development opportunities

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