Are you fluent in Italian and passionate about delivering excellent customer service? Do you thrive in an international, fast-paced environment within the financial sector? Then this might be the perfect opportunity for you.
As an Italian-Speaking Customer Service Representative at Saxo Bank, you will be the first point of contact for our Italian clients. You will support them with questions related to trading platforms, accounts, and financial products, while ensuring a high-quality and professional customer experience.
Saxo Bank is a global fintech leader, connecting clients to investment opportunities across global financial markets. We value curiosity, responsibility, and collaboration, and we strive to create an inclusive and innovative workplace.
- Provide outstanding customer support to Italian-speaking clients via phone, email, and chat
- Answer questions related to accounts, platforms, and trading products
- Guide clients through onboarding and daily usage of Saxo's services
- Identify and escalate complex issues to relevant internal teams
- Maintain accurate client records and ensure compliance with internal procedures
- A monthly salary of €2,900 .
- 30 days of paid vacation per year.
- Flexible working hours : 32 or 40 hours per week.
- Extensive online training opportunities to support your development.
- A pension scheme with no employee contribution .
- A delicious office lunch available for a small contribution .
- Fun Friday afternoon drinks with your team.
- The opportunity to build your career in the financial sector .
- A minimum of MBO level 4 diploma or equivalent.
- Fluent in Italian (C1 level) .
- HBO level of working and thinking .
- Strong customer-focused and solution-oriented mindset.
- Eager to learn with a keen eye for detail.
- Enthusiastic and motivated attitude.
- Interest in finance and investing .
€2900 per maand