Your key tasks will include:
- Order Management: Manage the end-to-end order process for an assigned portfolio of customers, including quotations, order entry, order follow-up, and backorder management
- Monitor order and delivery performance, proactively communicating delays, shortages, or other issues to customers and internal stakeholders.
- Sales Support: Identify opportunities to improve order efficiency and customer satisfaction by analysing ordering patterns and recommending process improvements
- Collaborate with internal teams: Such as Sales, Logistics, Supply Chain, Finance, and Marketing to ensure smooth order fulfilment and effective communication
- Support the introduction of new products and communicate relevant product or portfolio updates to customers.
- Report on operational KPIs and contribute to continuous improvements in customer service and supply chain performance
- Up to two years of experience in customer service, order management, supply chain, or a related operational role
- Bachelor's degree or equivalent working and thinking level
- Fluent in French (C1) and English (Dutch is a plus)
- Good knowledge of Microsoft Office, particularly Excel
- Strong organizational skills with excellent attention to detail
- Analytical mindset and proactive approach to problem-solving
- Ability to prioritize tasks, manage multiple deadlines, and work effectively in a team-oriented environment
- You can ideally be available to start in August
- Full-time position (36 hours) within an international and collaborative organization
- 25 vacation days (+4 potential additional days)
- Opportunity to work hybrid
- 7-month contract with Undutchables as sickness cover for a colleague
- Young, open and supportive team environment
- Monthly team get-togethers
Salarisomschrijving
€3000.00 - €3500.00 monthly