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Flexpoint Maastricht Industrie

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Originele vacaturetekst

  • To ensure customers pay the Duty VAT Cash charges * To ensure customer queries in relation to Duty VAT levied by Customs from multiple channels are attended promptly in line with set standards with dedicated attention on inbound calls and (e-) mails in call center environment * To provide professional and qualitative customer service in line with set DHL standards* To resolve customer?'s queries in accordance with set DHL standards* To promptly and accurately log queries in DHL systems* To actively promote prompt online payment to facilitate a smooth shipment delivery and / or ensure customer query is addressed structurally so that it does not re-occur* To ensure cross function liaison and handle required shipment adjustments * To actively promote and ensure DHL trading terms and conditions are being adhered to by the customer* To contribute knowledge and expertise toward resolving reoccurring Duty VAT Cash billing issues.* To maximize collection effectiveness from all B2C customers in a timely and professional manner.
  • To timely support of customer collection queries
  • To facilitate AR collection and minimize disputed amounts and ageing aged debt positions
  • To liaise with 3rd party countries, customer service, operation, and commercial sales when required


  • Good telephone conversation/handling skills
  • Effective communication and conversational skills
  • High customer focus and service orientation
  • Advanced MS office knowledge
  • Intermediate Presentation skills
  • Previous Call center/Customer facing experience is preferred 1 year
  • Sensitive to cultural specifics
  • Intermediate level of English knowledge, good knowledge of the Italian and Dutch languages
  • Secondary school

0 jaar

Scholing: MBO

Over de werkgever

Located in Maastricht, DHL Finance Services is the heart of DHL?s Finance and HR Services in Europe. The European Financial Shared Service Center provides fast and reliable solutions in customer and financial accounting to our clients. By focusing on
people, offering a work environment with ample possibilities to learn and grow, we make this happen.

Wat wij bieden
We offer a dynamic, interactive and widely international work environment. With more than 400.000 professional DHL colleagues, your network will grow at the ?Speed of yellow?, giving you also great development opportunities worldwide

Uren per week: 38

Contract: tijdelijk