Callcenter vacatures in Maastricht

We are looking for a Customer Care Specialist for a client operating in the health care sector. You will join the customer service team as part of Inside Sales Team. Your responsibilities will include:

• Making sure customers get the right information, the right products and a nice experience
• Take charge of the complete order process - from the very first quote to the final invoice
• Handel customer inquiries by phone and email
• Keep customer data up to date
• Support the international sales team in the Backoffice: assist with tenders and prepare reports
• Complaint handling
• Manage administrative tasks like contract documentation 

Requirements

• You are fluent in German and English (Dutch a plus)
• You have completed a vocational education (MBO) and have 2 -3 years of experience in a customer service role
• You are available 24–40 hours per week
• Experience within the medical sector is a plus, but not required
• You bring strong hard skills, including proven experience in customer-facing service roles
• You demonstrate excellent soft skills: reliable, curious, approachable, and a confident communicator
• You have experience working with Excel

Benefits

• The position starts with a 7-month contract, followed by a permanent contract upon satisfactory performance
• A fair salary depending on your relevant work performance, will be discussed during intake
• Hybrid and flexible working possibilities (2-3 day at the office)
• 29 vacation days
• Holiday pay
• Travel allowance
• Opportunities to grow and learn

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