What will you do? As a Front Office Coordinator at Samsung SDS, you are responsible for monitoring deliveries and ensuring that shipments are delivered on time and in full. You are the first point of contact for customers regarding shipments and transport related topics. In this role, you closely monitor in transit shipments and provide customers with timely and proactive updates regarding delays, risks or changes in delivery status. You also act as the first escalation point for customers, carriers and colleagues during daily operations. Your responsibilities include: Following up on in transit shipments via different transport modes Re-routing freight when needed to meet demands and minimize costs Identifying risks and delays at an early stage and taking appropriate actions Providing proactive updates to customers regarding delays or potential risks Creating and sharing detailed shipment status overviews Answering customer questions in a customer-oriented and satisfactory way Providing solutions or alternatives to customers when issues occur Managing customer emotions and de-escalating negative situations Working according to applicable SOP’s (Standard Operating Procedures) Working closely together with transport service providers to ensure efficient execution of processes Investigating process exceptions and disturbances to prevent and solve issues Monitoring and maintaining the On Time Delivery KPI and On Time Information on Delivery KPI Collecting IOD/COD documents according to KPI agreements Preparing and sending daily OTD and tracking reports to management, customers and stakeholders You work closely together with Samsung Electronics, carriers and warehouse operations to ensure smooth transport processes and high customer satisfaction. Where will you work? You will work within the Front Office department of Samsung SDS. The department is responsible for ensuring that Samsung deliveries are delivered on time and in full. The team works closely together with logistic service providers and Samsung Electronics to provide timely and proactive updates regarding delivery statuses. The responsibility of the department starts from the moment trucks depart from the warehouses until deliveries are completed successfully. The team focuses on maintaining the On Time Delivery KPI and On Time Information on Delivery KPI above target levels and takes preventive actions when risks or delays occur. You will work in a dynamic and international logistics environment where communication, customer focus and problem solving are important. Who are you? You are customer-oriented, proactive and able to stay calm in a fast-paced logistics environment. You know how to communicate professionally with customers and stakeholders and can handle escalations in a constructive way. What you bring: A Bachelor or Master degree in Logistics 1 to 3 years of relevant work experience Good Business English skills, both spoken and written Experience with MS Word and Excel An assertive and proactive attitude Strong problem-solving skills The ability to prioritize multiple tasks and responsibilities A team-player mindset and strong communication skills Willingness to work in shifts Curiosity and eagerness to learn What can you expect? At Samsung SDS, you will work in an international logistics environment where customer satisfaction and operational performance are central. What Samsung SDS offers you: A challenging role within an international organization A dynamic and fast-paced working environment The opportunity to further develop your logistics and transport coordination skills Close collaboration with customers, carriers and warehouse operations A professional team focused on operational excellence and customer satisfaction Wat ga je doen?
As a Front Office Coordinator at Samsung SDS, you are responsible for monitoring deliveries and ensuring that shipments are delivered on time and in full. You are the first point of contact for customers regarding shipments and transport related topics.
In this role, you closely monitor in transit shipments and provide customers with timely and proactive updates regarding delays, risks or changes in delivery status. You also act as the first escalation point for customers, carriers and colleagues during daily operations.
Your responsibilities include:
- Following up on in transit shipments via different transport modes
- Re-routing freight when needed to meet demands and minimize costs
- Identifying risks and delays at an early stage and taking appropriate actions
- Providing proactive updates to customers regarding delays or potential risks
- Creating and sharing detailed shipment status overviews
- Answering customer questions in a customer-oriented and satisfactory way
- Providing solutions or alternatives to customers when issues occur
- Managing customer emotions and de-escalating negative situations
- Working according to applicable SOP’s (Standard Operating Procedures)
- Working closely together with transport service providers to ensure efficient execution of processes
- Investigating process exceptions and disturbances to prevent and solve issues
- Monitoring and maintaining the On Time Delivery KPI and On Time Information on Delivery KPI
- Collecting IOD/COD documents according to KPI agreements
- Preparing and sending daily OTD and tracking reports to management, customers and stakeholders
You work closely together with Samsung Electronics, carriers and warehouse operations to ensure smooth transport processes and high customer satisfaction.
Waar ga je werken?
You will work within the Front Office department of Samsung SDS. The department is responsible for ensuring that Samsung deliveries are delivered on time and in full.
The team works closely together with logistic service providers and Samsung Electronics to provide timely and proactive updates regarding delivery statuses. The responsibility of the department starts from the moment trucks depart from the warehouses until deliveries are completed successfully.
The team focuses on maintaining the On Time Delivery KPI and On Time Information on Delivery KPI above target levels and takes preventive actions when risks or delays occur.
You will work in a dynamic and international logistics environment where communication, customer focus and problem solving are important.
Wie ben je?
You are customer-oriented, proactive and able to stay calm in a fast-paced logistics environment. You know how to communicate professionally with customers and stakeholders and can handle escalations in a constructive way.
What you bring:
- A Bachelor or Master degree in Logistics
- 1 to 3 years of relevant work experience
- Good Business English skills, both spoken and written
- Experience with MS Word and Excel
- An assertive and proactive attitude
- Strong problem-solving skills
- The ability to prioritize multiple tasks and responsibilities
- A team-player mindset and strong communication skills
- Willingness to work in shifts
- Curiosity and eagerness to learn
Wat mag je verwachten?
At Samsung SDS, you will work in an international logistics environment where customer satisfaction and operational performance are central.
What Samsung SDS offers you:
- A challenging role within an international organization
- A dynamic and fast-paced working environment
- The opportunity to further develop your logistics and transport coordination skills
- Close collaboration with customers, carriers and warehouse operations
- A professional team focused on operational excellence and customer satisfaction
Salarisomschrijving€14.72 - €18.00 hourly
