As Guest Relations Manager of Apollo Hotel Amsterdam, a Tribute Portfolio Hotel by Marriott International, you are the one that goes above and beyond. You are responsible for monitoring, analyzing, and optimizing our guest satisfaction. You don't do this by just welcoming our guests, you own ''hostmanship'' no like other and know how to pamper our VIP's. You work closely with the Front Office team and assist them whenever necessary to ensure a flawless experience.
Additionally, you are in charge of the guest reviews. You write comments on all the reviews on a daily basis, and make sure there will be a follow-up if needed. You create the new ambassadors of our hotel to ensure they will stay with us again.
WHAT MAKES YOU THE PERFECT ADDITION TO OUR TEAM?
- You have completed a hospitality-related course and are ready for a new step (Hotel Management school is a great advantage!)
- You are energetic, enthusiastic and creative and know how to apply this in the right way in your work.
- Hospitality is in your blood! You won't take "no" for an answer!
- You like hard work and you are not afraid to take responsibility.
- You master the Dutch and English language, spoken and written.
- Knowledge of Opera PMS is a plus
APOLLO HOTEL AMSTERDAM, A TRIBUTE PORTFOLIO HOTEL
Located on Apollolaan in Amsterdam South, overlooking the intersection of five canals, you will find the Apollo Hotel Amsterdam, a Tribute Portfolio Hotel. With a unique interior, thoughtful amenities and an excellent city center location, this is the perfect place to stay. Our hotel is within walking distance of numerous museums, parks and the Amsterdam RAI convention center. Close by you will find the Anne Frank House, the Rijksmuseum and Dam Square. Our guests enjoy fine French cuisine at The Living Room by Bodon and international favorites at The Harbor Club Amsterdam Zuid, the place to eat in Amsterdam. In addition, the hotel offers several options for events, including a roof terrace and an outstanding ballroom, all supported by expert catering.
WHAT'S IN IT FOR YOU (ADDITIONAL TO A GREAT TEAM)?
- We offer you 70% travel allowance if you live further than 10 kilometers from your work, with a maximum of € 10.71 per day.
- Working overtime? This can be paid out, but you can also choose to save it for some extra time off.
- Eager to learn? We offer training courses from the Leonardo Development Lab!
- Ambitious? You can work on your personal development and grow with us!
- Do you want to buy products such as an (electric) bicycle or telephone with a reduced price? This is possible with an average of 40% tax reduction via FiscFree!
- Night away? As an employee, you can exclusively use our global discount program!
- And enjoy an overnight stay including dinner and breakfast at the hotel where you are working during your 'Know Where You Work' experience.
YOU'RE AWESOME! WHY AREN'T YOUR WORKING FOR US YET?
Let us know if you want to become part of our team and apply now! Questions? Contact the recruitment department: (klik op de solliciteer button)