- Act as the main point of contact for partners across Europe, handling inquiries via phone and email, including order processing, complaints, and special projects
- Build and maintain strong relationships with internal teams and external partners, working closely with sales
- Manage orders using SAP and Excel, monitoring status, availability, and ensuring timely delivery
- Review and improve existing processes by identifying gaps and suggesting more efficient solutions
- Use vendor portals effectively to support daily operations
- Provide partners with product information and practical solutions to their queries
- Support internal departments such as accounts receivable and marketing
- Maintain a high level of service for both internal and external customers
- Assist B2B and B2C colleagues when needed
- Higher professional education or equivalent experience
- Good command of English and German
- Experience within a similar customer care position
- Experience working with SAP system is preffered
- Market relevant compensation package
- Full time – 40 hours / week (preferable)
- Travel costs up to 250 Euros / month
- A salary between €3.200 - €3.500 (Depending on experience)
Salarisomschrijving
€3200.00 - €3500.00 monthly