Do you believe happiness lives in the small things? Are you naturally warm, creative, and passionate about helping others? Then this is your chance to work as a full-time German-speaking customer service ambassador for Rituals, where premium customer care meets meaningful moments.
As a full-time German-speaking Rituals ambassador, you are the friendly voice and listening ear for Rituals customers. You support them via phone, email, social media, and digital channels, always with personal attention and authenticity.
You don't rely on rigid scripts. Instead, you truly listen, respond thoughtfully, and inspire customers with the relaxed Rituals feeling. Whether you're reassuring someone about product ingredients or suggesting a perfect alternative, you always aim to exceed expectations. For you, customer service isn't just work, it's your daily ritual.
What will you do?
In this full-time role, you support Rituals customers via phone, email, and social media, always delivering personal, empathetic, and solution-focused service. You answer product-related questions, resolve issues efficiently, and communicate in a creative and customer-oriented way. By going the extra mile, you help create a premium customer experience while working closely with an international team at Cygnific.
In this role, you don't just answer questions, you create calm, trust, and connection. You help customers experience the Rituals philosophy through every interaction.
You'll start with a 4-day paid training at the international office in Amsterdam. Full-time availability is required during this period. After onboarding, your colleagues will always be there to support you.
What we offer- Gross monthly salary of €2,754.21 (based on 40 hours/week)
- Extra allowances for irregular hours, remote work and commuting
- A unique premium brand to work for
- Paid training and continuous development opportunities
- Hybrid working: work from home several days per week
- Fun social events like company parties, BBQs, and Little-Friday XXL
- At least a secondary vocational education or higher general secondary education
- Fluent German and English (spoken and written)
- Available 40 hours per week
Are you ready to deliver customer service at the highest level? Become a full-time German-speaking customer service ambassador in Amsterdam, apply now and we'll contact you soon.
Extra information Status Open Education Level Middelbare school, MBO, HBO, Universiteit Location Amsterdam Working hours per week 40 Type of Contract Fulltime (startersfunctie), Parttime (overdag), Fulltime (ervaren) Salary indication €2.754 Per maand Responsible for As a customer service ambassador, you support them via phone, email, social media, and digital channels. Published at 13-01-2026€2754 per maand