You will answer Nordic travelers' questions and provide reassuring support.
At the Nordic Customer Experience department you assist Swedish or Norwegian-speaking passengers over the phone. You handle luggage inquiries and seat bookings, while resolving delay or cancellation issues. You listen attentively and deliver immediate solutions in your native language.
You will be part of an iconic brand, located in Amsterdam-West.
You will work at KLM's customer service headquarters in Amsterdam-West. You'll join an international, quality-focused team dedicated to serving Nordic markets. To prepare you, a full-time, 8-week paid training program starts on Monday, November 2nd or 23rd.
You bring Nordic language fluency, empathy, and a calm voice.
You are an enthusiastic communicator fluent in Norwegian or Swedish, alongside English. You stay calm and empathetic when passengers encounter flight disruptions. You seek a stable, long-term career and excel at turning stressful travel situations into positive outcomes.
This full-time role requires 32 to 40 hours per week. Given the broad operating hours (Monday to Sunday, 07:00 AM - 10:00 PM), flexibility in your weekly schedule is essential.
Wat wij bieden- A gross hourly wage of €16.77;
- A direct contract with the employer;
- A company laptop to perform your work effectively;
- The option to work hybrid (combining working from home and in the office);
- A great addition to your CV through work experience at a world-famous brand;
- A place in a warm, welcoming, and highly supportive team;
- Plenty of opportunity to further develop your communication and service skills!
- You speak Norwegian or Swedish, and English (this is a must);
- Minimum of a completed MBO level 4 diploma (or equivalent vocational degree);
- Relevant work experience in a customer contact or service-oriented role;
- Flexible availability from Monday to Sunday (between 07:00 AM and 10:00 PM);
- A highly customer-focused, empathetic, and solution-oriented mindset;
- A healthy dose of positivity, patience, and genuine enthusiasm when interacting with travelers.
Are you the perfect candidate for this Call Center role and do you meet the requirements? Click the 'Apply now!' button, and we'll get in touch with you as soon as possible!
Extra informatie Status Open Opleidingsniveaus MBO, HBO, Universiteit Plaats Amsterdam Werkuren per week 32 - 40 Dienstverbanden Fulltime (startersfunctie), Parttime (overdag), Fulltime (ervaren) Salarisindicatie €15,27 per uur Verantwoordelijk voor In the Nordic Customer Experience department at KLM in Amsterdam, you are the face of KLM over the phone, assisting customers with questions, advice, and solutions. Gepubliceerd op 03-09-2026€15,27 per uur