You are the primary point of contact for the professional travel industry that works together with KLM!
Instead of helping individual passengers, you acts as a high-level advisor for travel agents in German, that have any questions and problem that are beyond their own expertise. Your mission is to provide experts support on everything from corporate tariffs and special business contracts to group ticket orders and complex refunds. Whether you are solving technical issues within the systems or answering questions via telephone, chat, and email, your goal is to ensure that KLM's business partners can deliver a seamless travel experience to their clients!
You will join the international hub of KLM's customer agents based, at the office in Amsterdam!
You will be part of a diverse, multilingual team that prides itself on delivering premium services. With fellow colleguas that all speak German and English, the atmosphere is dynamic, professional, but also focused on teamspirit.
You are a communicative professional with a drive for complex logistical problems!
With your solution-oriented mindset you are focused to provide the best service with every phonecall. You are able to switch effortlessly between computer systems that fit every case. As a real teamplayer you remain calm under the pressure and are ready to commit and improve the service!
What we offer- A competitive salary of €2905,06 gross per month;
- A full-time position (32-40 hours) starting April 7th 2026;
- Hybrid working model & travel allowance;
- 2 months of paid training and onboarding;
- Work in an international environment;
- Working at a modern and dynamic office!
- MBO level 4 diploma or higher;
- Fluent in German and English;
- Customer-focused and solution-oriented.
€2905 per maand