- You will be the primary internal contact for the customer and sales representatives in the field for all process around quoting, order management and product information.
- You will create and administer quotes based on the instruction of the Sales Representatives or Area Sales Managers
- You will accurately enter orders in the order management tool
- You will be responsible for the management of open orders; communicating delays to customers, following up on due and overdue orders internally with the traffic and materials management.
- Phone duty- answering telephone calls assuring the highest possible availability on the phone
- You will create up- and cross-selling opportunities by taking inquiries from customers as a possibility to up- and cross sell
- You will provide product information based on information available in the catalogues and company systems.
- You will forward (second level) product information requests to field engineers or agents.
- Claim handling- ensuring claims are closed within a reasonable timeframe according to company’s Key Performance Indicators.
- You will also be an administrator of stock returns.
- Business level of German
- Business level of English
- Candidates do not necessarily need to have a highly academic background. We are open to junior profiles as well as experienced candidates in customer care or administration.
- You are great at multitasking; you are able to deal with different tasks at the same time
- Experience in a customer service job is preferred
- You currently live in or near Tilburg
- 13th month
- ATV days
- Pension Plan
- Hybrid working after onboarding (4 days office, 1 day home)
Salarisomschrijving
€3200.00 - €3500.00 monthly