Customer support representative vacatures in Groningen

A day in the life of a Customer Support Representative:

• Support hoteliers by providing professional, personalized responses to their questions via email, phone, and online forums.
• Deliver a world-class customer experience by listening closely, responding actively to their needs, and going the extra mile to anticipate future ones.
• Assess questions and escalate to internal teams when needed through predefined processes and channels. Follow up until resolved.
• Achieve daily and weekly engagement targets, with customer satisfaction and retention as the ultimate goal.
• Collaborate closely with our Implementation team to ensure a seamless transition of customer accounts to support.
• Acknowledge dissatisfaction from hoteliers and show utmost care in your interactions, aiming to retain and convert them into brand ambassadors.
• Recognize signs that customers may be considering leaving and work with internal teams to prioritize and resolve their issues.

RequirementsRequired skills

• Fluent command of German & English (C1/C2)
• Minimum 2 years of experience in a service-oriented, technical, or customer-facing role
• Excellent interpersonal skills; consistently friendly and responsive toward both customers and colleagues
• Technical proficiency in using various systems (training provided)
• Experience in the hotel sector (front desk/reservations) and/or hospitality

Benefits

• Free lunch on Fridays
• Work with a Mac – equipment provided
• Team-based performance bonus
• Formal training budget
• Annual hotel experience

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