Cut admin & boost hires with Carv's Interview AI. In our own words: the future of recruitment. At Carv, we're at the forefront of developing cutting-edge SaaS solutions tailored to the recruitment services industry. Our platform empowers recruitment agencies and in-house teams to optimize operations, eliminate admin, and deliver unparalleled value to their clients and stakeholders.
We’re now looking for a highly motivated Enterprise Customer Success Manager (EMEA) to join our growing team. This role is pivotal in driving customer adoption, ensuring long-term success, and fostering trusted partnerships with our largest clients.
What You’ll DoOwn Customer Success & Growth
- Act as the primary relationship owner for enterprise customers across EMEA and beyond.
- Partner with clients to drive measurable outcomes from Carv’s AI solutions, aligning adoption with strategic business goals.
- Develop and execute success plans that optimize workflows and deliver ROI.
- Identify expansion opportunities and collaborate with Sales to support upsell and cross-sell.
Strategic Account Management
- Manage complex, global enterprise accounts with multiple stakeholders.
- Build strong, trust-based relationships with C-level and senior executives.
- Act as a trusted advisor, guiding customers on best practices in recruitment tech and AI adoption.
Technical & Analytical Engagement
- Discuss integrations, APIs, and platform capabilities confidently with both technical and non-technical stakeholders.
- Monitor customer health and usage data to proactively identify risks and opportunities.
- Deliver executive business reviews with clear reporting on adoption, usage, and ROI.
Collaboration & Advocacy
- Work closely with Product, Support, and Sales to advocate for customer needs and influence roadmap priorities.
- Share insights from the field to improve platform performance and client satisfaction.
- Contribute to the development of Customer Success best practices as Carv scales globally.
This is your chance to be part of a forward-thinking company revolutionizing recruitment with AI-driven solutions. With leadership bringing 15+ years of SaaS and recruitment tech experience, you’ll join a fast-moving, high-potential environment where your impact will be visible.
What’s in It for You?- Competitive compensation package: Be rewarded for your impact.
- Stock options: Share in our growth and success.
- Top-tier tools: MacBook Pro and personal development budget.
- Flexibility: Hybrid work setup across EMEA.
- Career Growth: A chance to shape Customer Success in a scaling company.
- 5+ years in customer success, account management, or client-facing roles within B2B SaaS.
- Strong familiarity with SaaS platforms in recruitment technology, HR tech, or AI-driven solutions.
- Proven track record managing global enterprise accounts across EMEA and/or beyond.
- Able to influence C-level stakeholders and align product adoption with business goals.
- Comfortable discussing integrations, APIs, and platform capabilities with both technical and non-technical stakeholders.
- Data-driven approach to monitoring customer health, usage, and ROI.
- Fluent English required.
- Partner with clients to drive measurable outcomes from Carv’s AI solutions.
- Act as a trusted advisor, aligning Carv’s technology with customer workflows and goals.
- Comfortable being in the office 2-3 days a week.
- Collaborate with Sales, Product, and Support to advocate for customer needs and identify growth opportunities.
- Contribute to Customer Success best practices as Carv scales globally.
€60000.00 - €80000.00 monthly