Do you love diving deep into technical challenges and delivering effective hardware solutions? In your position as Technical Support Specialist Utrecht, you will serve as the crucial link between customers, field teams, and R&D engineers. Operating from the service headquarters in Utrecht, you handle escalations, manage RMA processes, and guarantee maximum uptime for high-performance visual displays.
You blend bench testing with partner engagement: analyzing hardware anomalies, generating technical knowledge-base articles, and occasionally visiting international client sites or exhibitions for hands-on commissioning.
Key Responsibilities:
- Manage Tier-2 technical tickets, warranty cases, and RMAs through the CRM system;
- Perform detailed failure investigations (root-cause analysis) on returned display modules;
- Author and maintain technical instructions, support guides, and procedural documentation;
- Host technical workshops and product onboarding sessions for regional partners;
- Coordinate with product development to resolve firmware and hardware anomalies.
About the company
An internationally renowned manufacturer specializing in high-grade display technology for retail and outdoor signage. The team in Utrecht fosters a down-to-earth atmosphere where team spirit and technical excellence take center stage. Apply now through YoungCapital!
What we offer- Strong Remuneration: Competitive salary structured around your experience level + 8% holiday pay;
- Generous Leave: 25 paid holidays annually;
- Provided Tools: High-spec laptop, mobile phone, safety shoes, and professional work gear;
- Covered Travel: Full reimbursement of travel expenses and accommodations abroad;
- Direct Impact: Work on high-visibility display installations seen by millions worldwide;
- Inspiring Environment: An international, entrepreneurial team with an open-door culture.
- Technical education or equivalent hands-on experience in AV technology, electronics, or mechatronics;
- Practical competence with electronic diagnostics, circuit testing, and system repairs;
- Customer-oriented attitude, well-organized, and comfortable working independently;
- Stationed within commuting distance of Utrecht with a valid category B driving licence;
- Ready and willing to travel abroad within EMEA when customer projects require it;
- Fluent in English; conversational skills in German or French are an advantage.
Are you the perfect candidate for this Technical Support Specialist vacancy and do you meet the requirements? Click the 'Apply now' button and we will get in touch with you as soon as possible!
Extra information#indebuurt #wervingenselectie
Status Open Education Level Middelbare school, MBO, HBO Location Utrecht Working hours per week 40 Type of Contract Fulltime (startersfunctie), Fulltime (ervaren) Salary indication Tussen €3.000 en €3.500 Per maand Responsible for As a Technical Support Specialist in Utrecht, you serve as the crucial link between customers, field teams, and R&D engineers for high-performance visual displays Published at 26-10-2026€3000 - €3500 per maand