As a parttime German Customer experience employee, you serve as the friendly voice and welcoming host for every customer searching for a moment of calm and individual care.
In this German-speaking customer experience role, you are far more than a typical support representative; you are a true brand advocate who translates the relaxing Rituals atmosphere into phone calls, emails, and live chats in German. You lead meaningful conversations on product safety, recommend tailored options for each individual, and solve queries or concerns with care!
You will be based at an international hub for customer service excellence located in Amsterdam, where passion for quality care and team spirit come first.
You will join an energetic, globally minded environment focused on creating memorable experiences for all customers. The culture is warm, social, and filled with fun team gatherings throughout the year!
You bring natural language flair combined with a genuinely empathetic mindset!
You possess a creative mindset, high energy, and a true love for wellness. As a service-minded team player, you communicate clearly and effortlessly in both German and English.
Key details: This role begins on November 2nd with a 4-day training period at our Amsterdam headquarters. Following training, you should be flexible to work shifts scheduled from 08:45 to 21:00 on weekdays and 10:00 to 18:30 on weekends. This is a 32-hour per week contract, and we are searching for a dedicated team member for the long run!
Wat wij bieden- A competitve salary of € 2,754.21 gross per month (40 hours);
- 25 vacation days plus irregularity allowances;
- Full reimbursement of public transport costs or a mileage allowance;
- Possibility to work partly from home;
- Continuous training and development opportunities;
- Access to social event, annual parties, and seasonal celebrations!
- You hold at least a higher general secondary (HAVO) or vocational (MBO) degree;
- Fluency in both German and English (verbal and written);
- Flexible availability for 32 hours per week;
- Availability during our opening hours (Mon-Fri 08:45-21:00 and weekends 10:00-18:30);
- Creative writing skills and a strong customer-focused mindset;
- A team player with excellent communication and interpersonal skills!
Are you the ideal candidate for this Customer Service agent vacancy and do you meet the requirements? Click the 'Apply directly!' button and we will get in touch with you as soon as possible!
Extra informatie Status Open Opleidingsniveaus MBO, HBO, Universiteit Plaats Amsterdam Werkuren per week 32 Dienstverbanden Fulltime (startersfunctie), Parttime (overdag), Fulltime (ervaren) Salarisindicatie €16,77 per uur Verantwoordelijk voor As a German Customer experience employee you serve as the friendly voice and welcoming host for every customer looking for a moment of calm and personal care. Gepubliceerd op 08-10-2026€16,77 per uur