We’re looking for a new Service Delivery Manager to join our crew. You’ll be responsible for the high-quality, efficient delivery of our production verification testing and monitoring services for a portfolio of bank clients – from first onboarding and journey rollout all the way to daily operations and decommissioning.
You combine solid knowledge of payments, a strong feel for technology and clear stakeholder management. You oversee the full lifecycle of our services: coordinating implementations, steering incidents and changes, tuning dashboards and reports, and running service reviews with our clients.
In short: you make sure that what we promise in the contract is actually delivered in production – every single day.
Who is WTSSBanks process millions of transactions every single day. In our modern world, they’re absolutely essential. That’s why identifying, assessing, and solving incidents as quickly as possible is critical for them. And that’s where WTSS comes in.
WTSS is an independent FinTech partner to banks around the globe. We act as a friendly, patient, and risk-free pilot customer, so banks don’t have to test on their real clients. We design structured test journeys (manual and automated) across all possible environments to catch and fix issues before they turn into major risks.
We’re a small, highly technical team of 15, supporting some of the world’s biggest banks. All from our HQ in Rotterdam. We call ourselves ethical techies: curious tech savys who love breaking things, just so we can build them back up, but than better. Incidents don’t impress us. Because of our passion and knowledge about the things we do, we create great value when things don't go as expected.
So what does your day-to-day look likeYou’ll be the primary operational and tactical contact for your clients and the internal “conductor” for everything around their services:
- Owning end-to-end service delivery for clients: from onboarding and journey rollout to steady-state operations and phase-out
- Keeping services stable and reliable: watching alerts and trends, following up on incidents and making sure things actually get fixed
- Translating insights: turning technical findings and monitoring data into clear stories and actions for clients and colleagues
- Running the service rhythm: planning and hosting regular service calls, reviews, reports and (when needed) escalations.
- Improving how we work: spotting patterns, suggesting improvements and helping sharpen our journeys, templates and playbooks.
You won’t be writing code yourself, but you do need to be comfortable reading technical information, understanding complex payment flows and asking the right questions to our engineers and the bank’s teams. Over time, the role will move even more towards coordination, stakeholder management and continuous improvement.
Do you love tech as we do?You’lll be joining a team of people who simply love tech. We’re the ones our families call when the printer won’t connect or the WiFi is acting strange. Some of us install a fresh OS on our personal machines just for fun. On a Saturday. Voluntarily.
If you’ve got that same curiosity for new tools, tech, and tinkering, we’d love to hear from you!
What we hope you bring:- 5+ years of experience in Service Delivery / Management, Technical Customer Success / Implementation for banking, payments or FinTech
- Understanding of payment services and transaction flows (e.g. SEPA, real-time payments, card payments, APIs and file-based payments)
- Strong familiarity with SLAs, incident & problem management processes and working with high-availability services
- Affinity with testing, monitoring and/or observability of production systems is a big plus
- Salary based on your experience and skills
- Start with a 1-year contract, working towards a permanent contract
- A diverse role in a growing, tech-minded, no-nonsense team
- Hybrid setup: work from our Rotterdam HQ and from home
- We offer a good pension plan, travel allowance, homework allowance