This is a full-time hybrid customer service agent role for the largest Dutch airline, based near Amsterdam. You will primarily support the B2B segment, advising professional travel agents and corporate travel managers across the German-speaking region. Your core task is to act as a specialist, handling complex service requests via chat, email, and phone. This includes providing detailed information on corporate tariffs, special business contracts, group ticket orders, processing refunds, and resolving technical issues within various booking systems. The work requires attention to detail and a focus on problem-solving for business clients. While experience with CRM and Ticketing systems is a plus, you can also start if you have less experience. During your first working days you will complete a paid training session in Amsterdam to learn the necessary technical skills.
The position is full-time, covering 32 to 40 hours per week. The job starts on February 5th with a compulsory 11-day paid training to master all technical and product knowledge. After your training period you will benefit from a hybrid working model, where you can work a couple of days from your home office. On your way to work to the office near Amsterdam you will be supported with a travel allowance.
What we offer- Full-time position: 32-40 hours per week
- Hourly wage of€16.35
- Hybrid working model & travel allowance
- 11 days paid training on CRM & Ticketing systems
- Work in an international environment
- MBO level 4 diploma or higher
- Fluent in German and English
- Customer-focused and solution-oriented
€16,35 per uur