The Private Events Supervisor The supervisor will (together with the team) provide clients and members with an initial detailed response to their inquiry, providing all pertinent information on venue availability, cost and food & beverage service options.
An incredibly exciting, varied and rewarding job for someone with exceptional drive and high levels of organization. With high volume of inquiries, it is of the utmost importance that clients receive an initial response quickly. The team will provide clients/members with an initial detailed response to their inquiry, providing all pertinent information on venue availability, cost and food & beverage service options. The supervisor is leading a team of three coordinators.
Main duties
Supervise the team in all below responsibilities;
Respond and handle requests from clients for meetings, corporate events, dinners, screenings and parties from start to finish. Including set-up, food and beverage, rooms and audio-visual needs via both email and phone
Prepare all typed materials like proposals, contracts, deposits and as well as all internal communication
Preparation of event function sheets and updating catering and hotel software daily
Tour, inspect and monitor event rooms to always look presentable. Prepare and hold site inspections with prospect and existing customers
Distribute daily events reports and communicate requirements to clients and internal departments
Work closely with Operational Management to ensure all aspects of the events are of well-planned and are cost effective
Represent the event planning team during morning meetings, team meetings and hotel meetings
Assist with invoices and financial administration of the department
Assist Events Managers as needed
Group & VIP Bookings
Assist with handling and communicating with all group bookings, VIP bedroom requests, long stays, travel agents and entertainment groups
Being an ambassador for Soho House and acting as a contact person during their stay
Reporting to House Relations Manager to ensure all aspects of the room booking are serviced for both clients and hotel needs
Building and maintaining good relationships prior, during and after their stay in the house
Work closely with Revenue & Reservations Team to maximise opportunity
Full knowledge and understanding of Soho House vision, product and services
Bachelor degree in a hospitality or events related study and a minimum of 1+ years relevant experience
Passion for food and beverage, hotels and events
Experience with Opera PMS is an advantage
Natural ability to connect with other people
Flexible schedule and being able to work outside "office hours" this includes nights, weekends and holidays
Strong organizational and project management abilities
Adaptable in various situations
Ability to work effectively under time constraints and deadlines
Excellent written and communication skills in English and Dutch