Vacatures in Heerlen

At our refugee reception locations, you have the opportunity to make a real impact. As a Residential Support Worker, you support residents in their daily lives while encouraging their personal development.

You are not only the driving force behind the activities programme for young people, but also someone who spots opportunities and takes immediate action. With your proactive mindset and empathetic approach, you create structure, connection, and a safe environment.

Your responsibilities:

• Activity guidance: You organise and supervise daily activities such as language classes, sports sessions, and creative workshops.
• Resident engagement: You actively involve residents and tailor activities to their needs, talents, and interests.
• Volunteer coordination: Together with the Location Coordinator, you coordinate the deployment of volunteers and support them in their role.
• Creating a safe and welcoming atmosphere: You contribute to a warm and respectful environment where everyone feels seen and welcome.
• Taking initiative and improving: You spot where tasks are being left unfinished, address these proactively, and contribute ideas for improving the activities programme.
• Observing and reporting: You maintain a visible presence, offer a listening ear, and relay important observations to the Location Coordinator.

You work at one of two reception locations in South Limburg, where you work alongside a committed and motivated team to provide structure, guidance, and a safe environment for residents on a daily basis.

The location is open throughout the day. Your shifts run from 08:00–15:15, 12:00–20:00, or 14:45–22:00, including weekends. We will agree together on which shifts suit you best, but we do ask for a minimum availability of 21 hours per week and a flexible attitude.

• Is proactive, spots opportunities, and takes immediate action where needed;
• Has a good command of Dutch and English;
• Is empathetic, respectful, and patient when working with diverse groups;
• Thinks creatively about new activities and programmes;
• Is flexible and works well within a team.

Don't recognise yourself in every point, but feel you can handle this role? We warmly encourage you to apply anyway!

• A gross hourly wage of €18.12 (including year-end bonus);
• Supplements for irregular hours: 175% on Saturdays and 200% on Sundays;
• A full 13th month salary — included in your hourly rate;
• Travel expense reimbursement, 8% holiday pay, and a contract with the prospect of long-term collaboration;
• The opportunity to make a real impact in a meaningful and socially relevant role.