Wat?

Waar?

Native speakers German bij Start People Klantcontact

Enschede

Who are we looking for?

  • Are you interested in the newest ways of serving customers, e.g. via mobile chat and web care?
  • Do you also feel that customers should be able to be self-supporting online via mobile apps, instruction video’s, helpful FAQ’s etc. instead of being on the phone for hours?
  • Do you like working in a small international team with other native speakers and serving customers from 14 different countries in Europe?
  • Have you got an interest in the newest Audio Video accessories, with connected mobile apps and integrated Bluetooth technology?

So, if you have what it takes to both engage with customers ├índ to take our online services to another level, than this is the job for you!As a representative, you will not just be handling phone calls, or writing emails. You will also be chatting with customers, developing online support content (e.g. FAQ’s), responding to customers reviews on big e-tailer websites like Amazon, handling defective products, exchanging them, or upgrading them.

Aanbod

What do we offer?

  • An exciting opportunity to play a lead role within a small international team (+/- 10 colleagues) that provides high quality services in Europe
  • An environment that has the philosophy to work hard but also play hard
  • An attractive salary plus benefits & training

Vaardigheden

  • Native German and fluent in English
  • The ability to switch to different communication styles depending on the channel you are working for, e.g. chat, marketing texts, FAQ’s, e-mails, phone, web care
  • Located within travel distance of Enschede
  • Customer focused to achieve the best result for your customers and the business
  • Independent, able to manage your own workload and prioritize tasks
  • Affinity with slightly technical products, mobile apps, social media
  • To be able to commit to the job for at least one year
  • Flexible in working hours, depending on other colleagues holidays and the workload in the department

Scholing: Overig

Over de werkgever

Who are we?
Universal Electronics is the world leader in wireless technologies. Under the brand One For All (www.oneforall.com), we manufacture universal remote controls, antennas, wall mounts, Bluetooth related products and other Audio Video accessories. The Customer Support Centre is very much more than just a call center. The department is part of the Marketing & Communications team and works very closely to the Product Management team. This cooperation gives the CSC department, and its team members, the opportunity to really make a difference for customers. It offers service to 14 countries in 6 different languages: English, German, French, Spanish, Italian, Dutch.

Uren per week: 20 uur

Contract: Vast dienstverband

Contactgegevens

055-5261113
klantcontactnoord@startpeople.nl
Start People Klantcontact Midden-Oost
Nieuwstraat 25
7311HX, Apeldoorn
Solliciteer
direct via Uitzendbureau.nl

Start People Klantcontact Midden-Oost

Onze missie is om werkzoekenden te helpen aan een baan die past bij hun mogelijkheden en ambities en tegelijkertijd leveren wij onze opdrachtgevers goede en gemotiveerde medewerkers op het juiste moment. Zo ontwikkelen wij talent en voegen wij waarde toe aan organisaties. Met onze professionele dienstverlening en persoonlijke benadering overtreffen wij voortdurend de verwachtingen van onze werkzoekenden en opdrachtgevers.

Telefoon 055-5261113 | E-mail klantcontactnoord@startpeople.nl | Adresgegevens