Logistics Customer Service Employee | English and Dutch

In this versatile role, you will be the central contact point between our customers, production, logistics, and purchasing. You will ensure that orders are processed correctly, inventories are in order, and deliveries run smoothly.Your tasks include:

• Processing sales and purchase orders in our ERP system.
• Coordinating transport and deliveries with suppliers and customers.
• Answering incoming calls and emails in Dutch and English.
• Forwarding more complex questions to the appropriate internal department.
• Handling complaints in a professional and courteous manner.
• Checking and preparing orders in the production system.
• Keeping the mailbox organized and following up administratively.
• Receiving drivers, registering them, and directing them to the correct department.
• Checking documents (such as delivery notes or schedules).

RequirementsWho are you?

• You have an MBO+ (upper secondary) level of education and thinking.
• You have a good command of Dutch and English, both written and spoken. Knowledge of German is a big plus
• You work accurately and pay attention to detail.
• You are independent but also enjoy working in a team
• Available for 32–40 hours per week (preferably 40 hours)
• Experience in logistics and customer service (preferably in a production environment).
• Experience in customer contact or customer service in a similar role.
• Ability to ensure smooth communication between the customer and the organization.

Benefits

• 24 vacation days.
• Pension plan (80% employer, 20% employee).
• Travel allowance.
• Year-end bonus (performance-based).
• Work in a collegial team with an informal atmosphere.

Application ProcedureIf you are interested in this vacancy, you can apply by clicking on the button above. By clicking on apply, you agree to our privacy commitment and terms and conditions. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission. Curious about how the recruitment process works within Undutchables, click here to read more.