Customer Success Manager | German

As a Customer Success Manager, your mission is to ensure hospitality companies achieve maximum value from our platform while building strong, long-lasting partnerships. You’ll act as their trusted advisor, proactively engaging to drive adoption, upsell opportunities, and retention.
Product & Market Knowledge

• Build deep expertise in our product suite, competitors, and pricing.
• Deliver demos of additional features and payment solutions, highlighting their value.
• Spot upsell opportunities based on customer needs and market trends.
• Collaborate with the sales team on tailored expansion strategies.

Customer Engagement & Relationship Building

• Act as the primary point of contact for German-speaking hoteliers.
• Proactively engage with customers to understand goals, challenges, and objectives.
• Conduct regular check-ins and success reviews to track satisfaction and performance.
• Provide training and resources to help hoteliers maximize product usage.
• Foster strong relationships with key stakeholders at all levels.

Customer Retention Strategies

• Identify risks of churn and develop strategies to mitigate them.
• Address concerns quickly and turn challenges into opportunities.
• Strive to convert satisfied customers into advocates.

Requirements

• C2 level German & C1 level English
• 2+ years of experience in Customer Success, Account Management, or a related role
• Strong communication skills: empathetic, patient, yet confident in leading conversations and upselling when appropriate
• Motivated to thrive in a high-tech, fast-paced, entrepreneurial environment
• Organized, detail-oriented, and able to prioritize effectively
• Collaborative team player who can also work independently
• Experience in hospitality or SaaS environments

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