As a Duty Manager Intern at the Courtyard Amsterdam you will be a member of a great team where everyone is just as important as the other. We are looking for a person who wants to be apart of developing our hotel. As a Duty Manager Intern you report to the Operations Manager and General Manager.
Main tasks and responsibilities
You are a real ambassador for the hotel and you support various departments during busy moments;
You work proactively and try to handle various matters as well as possible.
Among other things, you will be dealing with complaint handling or solving various problems.
Especially where guest satisfaction is of paramount importance;
Quality control of the rooms and suites;
Recognizing VIP guests on a daily basis and alerting the rest of the team;
Responding to online guest feedback;
Analyse guest feedback, determine points for improvement and implement accordingly;
upervising the general well-being of the hotel, hotel guests and employees;
Guaranteeing safety through security rounds through the hotel;
Supporting the Operations Manager and Hotel Manager in their daily activities;
Representing the management team in their absence;
Organize and attend Management Meetings.