Customer service representative

As a customer service medewerker, you will contribute to creating a seamless and positive experience for our customers. You’ll handle inquiries and resolve issues efficiently across multiple communication channels, ensuring customer satisfaction at every step. With your strong communication skills and ability to multitask, you’ll play a key role in maintaining smooth operations in a fast-paced environment.

What You Will Do:

• Resolve customer inquiries: via phone, email, and live chat, both pre- and post-purchase.
• Maintain accurate records: document customer interactions and provide precise information using the appropriate tools.
• Handle complaints: offer suitable solutions and alternatives within set timeframes, ensuring complete resolution and follow-up.
• Identify customer needs: assess and address customer requirements to enhance satisfaction.
• Adhere to procedures: follow established communication protocols, guidelines, and company policies.

At Ochama, we believe in empowering our team members by offering a supportive environment where you can thrive professionally and personally. Here's what you can expect when you join us:

• Salary between €2800 and €3000 per month.
• Temporary contract with the prospect of permanent employment.
• Full-time position, 40 hours per week.
• Work in an innovative and diverse team.
• Opportunities for personal and professional growth.
• Access to online learning platforms and networking opportunities.

We are seeking a proactive and customer-focused professional with excellent communication skills and a knack for problem-solving.

• Fluent in English and German or French, spoken and written.
• Experience in customer contact via phone and other channels.
• Skilled in multitasking and effective time management.
• Minimum MBO level and proficient in Office software.
• Willing to work from our Rotterdam office.

Ochama, based in Rotterdam, is an innovative online one-stop-shop and part of JD.com, one of the world's largest e-commerce companies. With a wide range of top brands, from food to non-food, Ochama aims to simplify and enhance everyday life for its customers.

At Ochama, you work in a dynamic and diverse environment where collaboration, customer focus, and personal development are central. The company invests in your growth with access to online learning platforms and networking opportunities within an international context.