Would you like to become our hotel's newest ambassador? Will you be responsible for our guests' first impression and welcome them in beautiful Amsterdam?
Our Front Office team is expanding and is looking for an enthusiastic new colleague who is ready for the next step in his/her career. You have already gained experience as Senior Receptionist or Supervisor and you are ready for the next step. You are eager to develop yourself further and are hungry for more responsibility. You take ownership of your tasks and foster a positive energy within the Front Office team as Service Manager/ Front Office Supervisor. Together with our new service manager team, as we call this team, you will be the new valued asset to our team!
As a Front Office Supervisor, you are solution-oriented and strive for the best guest experience. Creating memorable moments with the team is what you enjoy the most, delivering the guest just that little bit more than they expected. Even if there are complaints or problems, you do not shy away, but you are able to solve things in a professional manner. Our core value is 'Yes, I Can!' and you embrace this vision.
What does your day look like?
In this role, you will support the Assistant Rooms Division Manager with the daily operation and with administrative tasks.
You will coach and manage the team and assist your colleagues with all Front Office procedures, when needed.
You lead by example and motivate the team every step of the way to ensure that the departmental targets are achieved. You will be a first point of contact for other departments and colleagues and communicate your daily operational tasks to the Front Office Manager. Are you ambitious? Great! In this role we would love to see your leadership skills. In training and supporting (new) colleagues and leading new projects for example.
We work with our own Property Management System called EMMA. Even though the system is already in place, there is lots to develop and you will take an active role in its further implementation. The Radisson Hotel Group strives to become one of the leading hotels companies worldwide and is currently busy with several innovative projects to cater to all guests. Here you will take the lead and motivate the team to ensure a successful outcome.
Who are you?
Every day within the department is dynamic and that is what you like the most. Striving for the best guest experience together with the team and coaching them along the way is your goal. You are outgoing, take initiative and are hungry for additional responsibilities. An international work environment, with all kinds of different nationalities, cultures and beliefs is where you feel most comfortable. You are an excellent English speaker so helping our international guests is not a problem for you. Do you speak other languages as well? Great! This will be an additional value within our team!