Customer Service Representative

Wat je gaat doen As a customer service representative, you play an important role in the experience of our customers. You help them with questions or issues, think along with them to find solutions, and make sure every conversation ends on a positive note. You easily switch between email, phone, and chat, and you know just how to reassure someone or point them in the right direction. Your language skills and customer-first mindset leave a lasting impression. You’ll be working with colleagues who, just like you, enjoy clear communication and appreciate it when everything runs smoothly.

• You answer customer questions via phone, email, and chat
• You record all interactions carefully in the system
• You suggest suitable solutions for complaints
• You quickly understand what customers need and respond accordingly
• You follow internal guidelines to provide excellent service

Wat we je bieden We offer you a role with great potential, and also:

• An hourly wage of €16.96 (almost €3,000 per month based on full-time)
• Temporary contract with the possibility of a permanent one
• Full-time position of 40 hours per week, part-time is negotiable
• A welcoming environment with colleagues from all walks of life
• Access to online courses and plenty of opportunities to grow

Functie-eisen We’re mainly looking for someone with enthusiasm, but also:

• You speak fluent French and/or German, preferably also English or Dutch
• You have experience in customer service, ideally across multiple channels
• You can plan well and handle multiple tasks at once
• You have are comfortable with computers
• You enjoy working from our office in Rotterdam

Over het bedrijf

The company you’ll be working for is one of the largest online retailers in the world, selling a wide range of products - from groceries to household goods. It’s part of a larger organization, but operates locally from Rotterdam to serve customers in the Netherlands and beyond. The focus is on convenience, reliability, and using smart technology to make people’s lives easier.

The atmosphere at work is open and informal. You'll be part of a team where people know and support one another, and where new ideas are always welcome. There's room to learn, make mistakes, and take steps in your personal and professional growth. Beyond the work itself, there's genuine attention for you as a person - how you're doing, what you need, and where you want to go. The vibe is relaxed: people dress comfortably, and there's no need for suits or stiff formality.