1. Account Management and Client Relations
- Serve as the main point of contact for assigned B2B accounts across Europe, ensuring high levels of customer satisfaction.
- Build and maintain strong, long term relationships with clients through regular communication and professional service.
- Monitor customer orders and buying patterns, identify changing needs and follow up proactively to resolve any issues.
- Handle daily customer requests and ensure smooth communication about orders, deliveries and payments.
- Daily Sales Operations: Prepare quotations, process customer orders, coordinate deliveries and follow up on outstanding payments, ensuring everything runs smoothly.
- Sales Targets: Work towards agreed sales targets and volume goals for assigned accounts and territories.
- Market Research and Lead Generation: Research potential B2B customers and relevant market trends to identify new sales opportunities.
- Proactive Prospecting: Contact potential new customers through phone, email and LinkedIn to develop business relationships.
- Trade Shows and Networking: Participate in trade shows, exhibitions and industry events to promote company products and build relationships with potential customers.
- Client Promotions: Work with B2B customers to plan and support promotional activities, seasonal campaigns and other marketing activities that help increase sales and product visibility.
- Relevant FMCG experience: At least 5 years of experience in B2B sales or account management, preferably within FMCG, food, beverages or other consumer goods.
- Hands on sales experience: Recent, direct experience managing customer accounts and personally handling quotations, order processing, delivery coordination and payment follow up.
- Daily operational focus: Comfortable handling daily sales activities independently from the start. This role is focused on doing the work directly, rather than mainly managing a team or overseeing the whole business.
- B2B Account Management: Proven experience managing existing business customers, distributors or wholesale accounts.
- Practical Working Style: Enjoys handling daily sales operations independently. Candidates whose recent roles mainly focus on senior leadership, team management, business strategy or overall business development are not suitable for this hands on position.
- Customer and Sales Focus: Proactive, organised and customer focused, with experience working towards sales targets and managing several customer accounts at the same time.
- Regional Experience: Experience working with Eastern or Southern European markets, distributors or regional accounts is preferred. Knowledge of the Grand Bazaar is a plus.
- Communication Skills: Good communication and negotiation skills, with the ability to work effectively in an international business environment.
- Languages: Fluent English, both written and spoken, is required. Dutch or other European languages are an advantage.
- Location: Already living in Amsterdam or the surrounding area.
- Full time (40 hours a week)
- An employment contract of 1 year directly with the company (with extension possibilities based on performance review)
- A competitive and market-aligned salary package, based on experience and qualifications
- Commuting allowance
- 25 days of annual leave per year
- Access to a collective health insurance scheme
- Participation in a supplementary pension plan
- A modern and pleasant office working environment
- Free parking at the office location
- Opportunities for professional growth and career development