In this role, you will act as the point of contact for customers and ensure that logistics processes run smoothly. You will combine customer contact with process monitoring, administration, and improvement initiatives. You will be given a high level of independence, work closely with various departments, and directly contribute to delivering excellent service levels.
Your responsibilities include:
- Coordinating inbound and outbound order flows
- Taking proactive and preventive actions to keep customer processes running smoothly
- Handling customer questions, incidents, and complaints
- Monitoring progress of issues through to resolution
- Identifying recurring operational issues and proposing improvements
- Providing customers with accurate information about services
- Supporting daily and weekly customer meetings and reviews
- Planning and prioritising workload while monitoring SLAs and service agreements
- Maintaining customer processes, work instructions, and documentation
- Sharing knowledge with colleagues within the Customer Service department
- Preparing and maintaining reports, invoicing information, complaint overviews, and KPI reports
- Gross monthly salary between €3,000 and €3,500
- Temporary employment contract through Manpower
- Travel allowance of €0.23 per kilometre
- Pension scheme
- Part-time or full-time position of 32 to 40 hours per week
- Personal flex budget that can be used for additional leave, personal development, company fitness, or paid out as an allowance
- Personal guidance and support
- Extensive development and career growth opportunities
- Modern working environment in a well-accessible location in Tilburg
- Opportunity to work within an organisation with ambitious growth plans
- Collaboration with customers across various market segments