A professional working environment
You will start on November 2 and receive an extensive 8-week training, which will take place fully on-site in Amsterdam-West. After your training, you will work in a professional and collaborative environment where you have plenty of room to develop yourself. You will work Monday to Friday between 08:00 and 18:00. The position is available for 32, 36 or 40 hours per week, and you will receive a direct contract with the client.
You are fluent in both German and English. Knowledge of Dutch is not required.
Offer top-class service to KLM travel agencies
As a Customer Service Advisor in Amsterdam, you are the main point of contact for travel agencies reaching out on behalf of their customers. By phone, you will assist with a wide range of questions regarding bookings, flights, baggage and upgrades. You listen carefully, think proactively and provide the best possible solution. In this role, you contribute to a smooth travel experience every day while adding a globally recognized airline brand to your CV.
You are service-oriented, stress-resistant and solution-focused
In the dynamic world of aviation, you know how to adapt quickly. You remain calm under pressure and know how to handle last-minute changes or unexpected problems in a professional manner. With your clear communication and customer-focused approach, you ensure that travel agencies receive fast and effective support. You enjoy thinking along with customers and are quick to learn new products, systems and procedures.
Was wir bieten- Gross hourly wage of €15,27, with additional language allowance of € 1,5 an hour;Company laptop;
- Direct contract with the client;
- Possibility to work partially from home;
- Gain valuable work experience at a top company!
- Minimum of an MBO-4 diploma;
- Experience in customer contact;
- Good command of both German and English;
- Fully available for the first 8 weeks of training.
€16,77 per uur