Operations Specialist | Dutch

Our client is looking for an Operations Specialist to play a key role in supporting and optimizing daily terminal operations in Amsterdam. The Operations Specialist will be responsible for coordinating operational activities, monitoring service performance, and ensuring effective communication and collaboration between internal teams, customers, carriers, terminals, and other external stakeholders.
Through a proactive and hands-on approach, the Operations Specialist will contribute to smooth operations, high service quality, and efficient processes across the supply chain.

• Operations Planning & Coordination

Support the Operations Manager with the planning, coordination, and execution of daily terminal operations in Amsterdam.Coordinate vehicle movements, workshop activities, and transportation-related processes to ensure smooth operational execution.Monitor operational priorities, open actions, and deadlines, ensuring tasks are completed accurately and on time.

• Customer & Stakeholder Management

Act as a key point of contact for operational inquiries and customer service requests.Coordinate closely with customers, carriers, terminal operators, service providers, and other business partners to ensure clear communication and effective issue resolution.Identify and escalate operational risks and disruptions where necessary and support the implementation of timely corrective actions.

• Operations Monitoring & Performance Control

Monitor daily terminal activities and vehicle flows to ensure operational efficiency and service quality.Track vehicle status, load planning, throughput, and delivery progress while proactively identifying potential bottlenecks.Monitor supplier and service provider performance and report deviations or improvement opportunities to the Operations Manager.

• Continuous Improvement

Identify operational inefficiencies and support initiatives aimed at improving processes, service quality, and overall performance.Contribute to the standardization of operational procedures and support the resolution of recurring operational issues.

• Reporting & Administration

Maintain accurate operational records, tracking tools, and follow-up reports.Support KPI monitoring and performance reporting by providing timely and reliable operational data.Prepare regular updates and reports to support decision-making and operational excellence.RequirementsOur client is looking for a reliable, detail-oriented, and solution-driven professional who enjoys working in a fast-paced operational environment and is comfortable coordinating with multiple stakeholders.

• Business-fluent English and Dutch are required. German language skills are considered an advantage.
• 3–5 years of relevant experience in logistics, automotive logistics, terminal operations, transportation, or a similar operational environment.
• Strong planning, organizational, and coordination skills, with the ability to manage multiple priorities simultaneously.
• Proven problem-solving skills and the ability to make sound decisions under pressure.
• A service-oriented mindset combined with a proactive and hands-on approach.
• Strong communication and stakeholder management skills, with the ability to work effectively with customers, carriers, service providers, and internal teams.
• Good understanding of logistics processes, transportation operations, and supply chain activities.
• Good working knowledge of Microsoft Office, particularly Excel, Outlook, PowerPoint, and Word.
• A Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field. Equivalent professional experience will also be considered.
• Ability to work independently while also contributing effectively to an international and multicultural team.
• Strong attention to detail and a commitment to operational excellence.

Benefits

• Full-time position, 40 hours per week
• Competitive salary starting from €44,000 gross annually, including 8% holiday allowance
• Monthly allowance
• Gym membership contribution
• Hybrid working, with up to 2 days per week from home
• Subsidised language courses
• Pension scheme

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