IT Support Technician

Are you an IT professional who enjoys solving technical problems while working directly with customers and colleagues? As an IT Support Technician, you will provide both internal IT support and technical support to customers using the company's own software and equipment.No previous experience with their specific software DAP is required, as full training will be provided.
Your responsibilities include:

• Installing, operating and troubleshooting cutters/plotters and related software;
• Providing technical support for laptops, tablets, printers, mobile devices and other hardware;
• Supporting Windows 10/11, Microsoft 365 and other applications;
• Managing users, accounts and permissions within Active Directory and Microsoft 365;
• Supporting and training customers in the use of software and equipment;
• Documenting technical issues, troubleshooting steps and solutions;
• Testing software updates together with the international software team;
• Managing software licenses and supporting IT procurement;
• Occasionally providing technical support at customer locations across Europe.

RequirementsYou bring:

• An IT-related education at MBO level or equivalent;
• Around 4 years of experience in IT Helpdesk / Tier 1 Support;
• At least 2 years of experience with Microsoft 365;
• Strong knowledge of Windows 10 and 11;
• Experience with Active Directory;
• Strong problem-solving and communication skills;
• Good command of both Dutch and English;
• French and/or Spanish is considered a plus;
• Willingness to occasionally travel within Europe.
• Interest in the automotive industry is a big plus.

BenefitsYou will join an international organization in a varied IT role that combines technical support, software, hardware and customer contact.
You can expect:An mothly gross salary between €2.700 and €2.900.An additional bonus opportunity;Full training on the company's own software and equipment;An international working environment;A varied role combining internal IT and customer support;Opportunities to further develop your technical knowledge and skills.
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