Refund Assistant

In this position, you will become part of an informal and international office environment where teamwork and collaboration are key. Your main responsibility will be supporting the excise duty refund process for our clients and ensuring requests are handled accurately and on time.
A significant part of your day (around 30%) will involve communicating with clients, business partners, and tax authorities through phone and email. You will gather the required documentation, provide updates, and answer any questions related to refund applications.
For the remainder of your time, you will focus on the administrative side of the process, making sure refund requests are processed correctly and efficiently.Requirements
What we’re looking forTo thrive in this role, you bring:

• A strong command of English, both spoken and written.
• Knowledge of Polish is considered an extra advantage.
• An MBO-level educational background, preferably with an interest in administrative workflows / financial administration experience related
• A result-driven and customer-focused mindset, combined with strong attention to detail.
• The ability to work well under deadlines and stay organized.
• Solid communication skills and confidence in dealing with different stakeholders.
• Practical knowledge of MS Outlook and Excel.
• Experience with SAP is beneficial, but not essential.
• A team-oriented attitude and enthusiasm for working alongside colleagues from different international backgrounds.

Benefits

• Our client can offer a full-time, long-term contract with a vibrant international team in Utrecht
• Hybrid working model
• Flexible working hours

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